What is the point of having a return policy?????
I just don't understand the point of having a return policy when Amazon allow customers to so flagrantly ignore it and return any old crap for a full refund and then we as the sellers have to eat the cost.
It's genuinely insane.
Just received a return that is literally covered in dog sh*t. The A-Z claims are basically pointless.
Can someone please explain what the point of the return policy is if no customer ever has to adhere to it?
Amazon's policy is:
You can return the item for any reason in new and unused condition for up to 30 days after purchase.
But in reality:
You can return an item for any reason in any condition you want and we will give you a full refund and completely screw the seller who sold the item.
It's beyond a joke what amazon allows customers to get away with, everyone knows it so they just fully abuse the system.
What is the point of having a return policy?????
I just don't understand the point of having a return policy when Amazon allow customers to so flagrantly ignore it and return any old crap for a full refund and then we as the sellers have to eat the cost.
It's genuinely insane.
Just received a return that is literally covered in dog sh*t. The A-Z claims are basically pointless.
Can someone please explain what the point of the return policy is if no customer ever has to adhere to it?
Amazon's policy is:
You can return the item for any reason in new and unused condition for up to 30 days after purchase.
But in reality:
You can return an item for any reason in any condition you want and we will give you a full refund and completely screw the seller who sold the item.
It's beyond a joke what amazon allows customers to get away with, everyone knows it so they just fully abuse the system.
80 Antworten
Seller_qTJiCxRI8PpIZ
I'm curious as to how this was handled. If you're FBM, you can charge a restocking fee for products that are returned damaged. If you document everything, you can often win safety claim, but you will have had to have a picture of the product you originally sent out (not a stock image), and a photograph of the condition it was returned in. Most of the time I have been able to win safety claims by doing this.
Seller_0osrcugMAaVzX
they "help" me complete a ＄2200 refound without anything return
Seller_MyRvl9mYbqtNs
Same old story. All about the customers. Sellers deal with it.
Seller_4HsL3GZbyDLea
Amazon makes policy for you and me to follow. But Amazon and the customers get to do as they please.
I sell mechanical parts. Amazon customers remove their old failed part, install our new part and then return their old failed to us. Amazon gives them a 100% refund. Then I have to fight with Amazon to get a meaningless fraction of my expenses.
It is clear that Amazon wants you and I to subsidize the reckless and malicious criminality of their customers. You and I are socializing Amazon's criminal class of "customers."
Seller_dkvNFPkFjSVLg
While I will not argue with your point, this is and has been well known and it was your choice to sell on Amazon.
You certainly can minimize your exposure, and you certainly should be writing off all loses on your taxes (so you really are not losing anything BTW), these issues have been well documented and yet, people stay and sell. And keep complaining! lol
You cannot have the pros without the cons.
Seller_rN1OJxuI7j6aM
Here is what we do:
1. File a Safe T Claim. Sometimes you will get reimbursed by Amazon for 50% of the item price. Sometimes you will not.
2. Build a spreadsheet to track returns. Build the spreadsheet so it provides you with important data. For example, percent of Safe T Claims you win and lose, percent of returns you receive, percent of returns you receive that cannot be sold, average cost you pay in shipping for a return to be sent back to you, etc., etc.
3. Once you have enough data from (2) above, you will come up with a percentage of how much money you lose on Amazon from returns. For example, say you lose 3.0% of your net profit on Amazon to returns. You can either raise your Amazon retail price by 3% to cover your losses on returns (which is what we do) or maybe you will say to yourself "My net profit on Amazon is still good enough even though I am losing X% to returns on Amazon. So, I will just keep my retail prices the same an accept the return loss."
Seller_4K63Rzx4vDJ3l
My friend, I understand your concern and frustration. But that's the way it has been and will always be at amazon. So you have 2 options, accept it and make further decisions based on Amazon's attitude towards you. Or leave the marketplace. You will probably win in disputes with them sometimes. But the time and nerves spent on it are not worth it. Especially if your business becomes very profitable (many thousands of sales per day), you simply do not have enough time and energy to deal with such situations. Good luck to you!
Seller_jL1JAWNG6d5Y3
We argue every return with Saft T claims, and win 95% of the time. I would say more than half of the return requests never actually get returned. They are just looking for the "no need to return" refunds. Screw that, we fight every one of them.
Seller_fSmvA4wkql7DY
Simple, Amazon can't afford to lose customers, but sellers can be replaced. That's why they're so rude to us.
Seller_08TZq9sOIaGvv
Order an amazon-owned item for about the same value, return used kitty litter. wont help with returns, but sure makes you feel better.
Seller_phy2uq6HMLwRI
I agree,
I have had multiple returns this month that should have been addressed by Amazon PLS - product support program.
Many customers just did not know how to use our product. Amazon PLS program not sure what it is doing, because half of my returns could have been dealt with if the customer had just reached out to our us if Amazon PLS failed.
Yes, and you cannot tell how badly damaged the product is once returned to amazon, it just says not resellable.
Amazon needs to do better on return policy for sellers and have more transparency for the PLS program and allow engagement with seller before person returns product.
If it is reported the customer damaged product, then we should be reimbursed for the price of product cause obviously its not sellable from amazon's point of view.
#BetterReturnsforSellers
