Account Deactivated With ID verified ???
My account is deactivated under inform act ( ID Verification ) and we have e mail from Amazon that ID have been verified and info added to the account. 5 years ago we started to sell in other regions and amazon asked for passport which was provided and verified.
My question is WHY amazon would deactivate a account where identity has been verified multiple times, Screen says "Account deactivated, Click here to Activate, when click on Activate , Error message comes up "Something went wrong, please try again later."
How do you resolve this situation. Amazon performance team is working on this issue from last 3 weeks without any update.
any suggestions?
Account Deactivated With ID verified ???
My account is deactivated under inform act ( ID Verification ) and we have e mail from Amazon that ID have been verified and info added to the account. 5 years ago we started to sell in other regions and amazon asked for passport which was provided and verified.
My question is WHY amazon would deactivate a account where identity has been verified multiple times, Screen says "Account deactivated, Click here to Activate, when click on Activate , Error message comes up "Something went wrong, please try again later."
How do you resolve this situation. Amazon performance team is working on this issue from last 3 weeks without any update.
any suggestions?
1 Antwort
Atlas_Amazon
Hello @PNC_Sports
Thank you for the information you have provided. I understand you are encountering an error with the verification that has caused disruptions to your account. We understand how frustrating this can be.
My goal is to provide you assistance. Based off the detail, we will be unable to assist in this space. We have gone ahead and provided your information to the appropriate team for further review.
If you encounter any additional issues or have any new details to update, continue to refer here so we can provide guidance.
Your friend,
Atlas
