Amazon Automated Receipt Generation Stopped working (Not Eligible)
Today I received an email that my invoice defect rate exceeds 5%. I then noticed that my invoice receipts have stopped automatically generating 2 weeks ago. I have already declared myself to be VAT exempt with Amazon, my sales are nowhere near to the level that needs to be VAT registered. However, when I go into my settings it says
“You are not eligible for automatic receipt generation. According to our records, you do not meet the Terms and Conditions of the VAT registration exemption. Consult your tax advisor to determine your EU VAT registration status and complete your tax settings.”
I have read all the terms and conditions and I am eligible, nothing has changed for me but I am now unable to set up the automatic receipt generation. Does anyone have experience with this? Could it be a technical issue?
Amazon Automated Receipt Generation Stopped working (Not Eligible)
Today I received an email that my invoice defect rate exceeds 5%. I then noticed that my invoice receipts have stopped automatically generating 2 weeks ago. I have already declared myself to be VAT exempt with Amazon, my sales are nowhere near to the level that needs to be VAT registered. However, when I go into my settings it says
“You are not eligible for automatic receipt generation. According to our records, you do not meet the Terms and Conditions of the VAT registration exemption. Consult your tax advisor to determine your EU VAT registration status and complete your tax settings.”
I have read all the terms and conditions and I am eligible, nothing has changed for me but I am now unable to set up the automatic receipt generation. Does anyone have experience with this? Could it be a technical issue?
6 Antworten
Simon_Amazon
Hello @Seller_dmWgWOEKGYfuK,
Here Simon from Amazon, happy to help.
Have you tried to contact Seller Support in regard to this topic?
I will also attach the Automated Receipt Generation program FAQ , perhaps it might be useful for you.
Best,
Simon
