NEED URGENT HELP exhausted all available attempts to validate address.
Hi, My seller account is at risk of deactivation because we exhausted the available attempts to request a verification card. The problem is we have never received the card by mail. We want to request a new card but an error message says: " You have exhausted all available attempts to validate your address. As a result, we have stopped disbursements to your account. You may contact Seller Support if you have any concerns.". No option is available to request a new card to verify our business address.
I tried to reach out to Seller Support to many time but didn't get the issue solution. I kindly request help from Seller support or anyone who was facing the same issue to resolve this urgent and serious matter that put our Seller Account and business in a serious situation.
Much appreciated!!
NEED URGENT HELP exhausted all available attempts to validate address.
Hi, My seller account is at risk of deactivation because we exhausted the available attempts to request a verification card. The problem is we have never received the card by mail. We want to request a new card but an error message says: " You have exhausted all available attempts to validate your address. As a result, we have stopped disbursements to your account. You may contact Seller Support if you have any concerns.". No option is available to request a new card to verify our business address.
I tried to reach out to Seller Support to many time but didn't get the issue solution. I kindly request help from Seller support or anyone who was facing the same issue to resolve this urgent and serious matter that put our Seller Account and business in a serious situation.
Much appreciated!!
5 Antworten
Stevie_Amazon
Hi there @Seller_34Cd3HbxmpbQ3,
Thank you for utilizing the Seller Forums!
Hi, My seller account is at risk of deactivation because we exhausted the available attempts to request a verification card. The problem is we have never received the card by mail. We want to request a new card but an error message says: " You have exhausted all available attempts to validate your address. As a result, we have stopped disbursements to your account. You may contact Seller Support if you have any concerns.". No option is available to request a new card to verify our business address.
I tried to reach out to Seller Support to many time but didn't get the issue solution. I kindly request help from Seller support or anyone who was facing the same issue to resolve this urgent and serious matter that put our Seller Account and business in a serious situation.
I understand you have exhausted all attempts at verifying your business address for compliance with the INFORM Consumers Act.
When did you first receive this message? The address verification portal should reset after about 72 hours.
If you could also provide a case ID here, it would be appreciated! This way, the moderating team and I can assist to the best of our abilities.
All the best,
Stevie
LeviDylan_Amazon
Hello @Seller_34Cd3HbxmpbQ3,
Thank you for continuing to reach out in this thread for support.
The popup on the address page has changed and has been replaced by another one: " We need some additional information before you can confirm this address. If you wish to change your address first then click on “Add a new address".
under the business address, It asks to put a recipient name.
I also received a postcard today but I don't know if it's the right one because I couldn't ask for it and I also don't have a space where to add the code.
You mentioned that you are now able to access the address verification and the display has changed. Once it asks you to submit a recipient name and you click submit it should then send you a post card. If you received a post card and there is no place to insert the verification code, this could have been an old postcard where the code will no longer be accepted. Could you share a screen shot of what you see currently so that we can guide you the best?
I look forward to learning more so we can guide you further. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
