Your seller account has been deactivated
Hello
Your Amazon.com Seller account has been deactivated. Your listings have been removed. Ship any open orders to avoid further impact to your account.
We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account.
Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
How do I send the required information to reactivate my account?
To reactivate your account, please visit the "Account Health" page:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
Click on the Reactivate My Account button to submit necessary information.
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation by clicking the Appeal button on the "Account Health" page in Seller Central:
https://sellercentral.amazon.com
Your explanation should include the following information:
-- Tracking information for recently shipped self-fulfilled orders.
-- Evidence of fulfillment or delivery of recently shipped self-fulfilled orders.
-- The address, such as the URL or store address, of other stores where you sell these products, where applicable.
-- Evidence to support identification of your business. For example, your business website or email, company bank information, or business registration information.
-- Reasons and supporting evidence associated with any delays in your order delivery.
What happens if I do not send a sufficient explanation?
If we do not receive the requested information or do not identify evidence that supports order fulfillment within 30 days, your account will be permanently deactivated.
The account has been suspended for the reason that if you believe there has been an error, please submit an explanation by clicking the Appeal button on the "Account Health" page in Seller Central: "Currently, we do not have any orders, so there is no logistics tracking information or delivery evidence at all. What information should I provide. Because I am a new account, I have not yet shipped to the Amazon warehouse, issued an order, and the brand has not been successfully registered.
Your seller account has been deactivated
Hello
Your Amazon.com Seller account has been deactivated. Your listings have been removed. Ship any open orders to avoid further impact to your account.
We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account.
Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
How do I send the required information to reactivate my account?
To reactivate your account, please visit the "Account Health" page:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
Click on the Reactivate My Account button to submit necessary information.
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation by clicking the Appeal button on the "Account Health" page in Seller Central:
https://sellercentral.amazon.com
Your explanation should include the following information:
-- Tracking information for recently shipped self-fulfilled orders.
-- Evidence of fulfillment or delivery of recently shipped self-fulfilled orders.
-- The address, such as the URL or store address, of other stores where you sell these products, where applicable.
-- Evidence to support identification of your business. For example, your business website or email, company bank information, or business registration information.
-- Reasons and supporting evidence associated with any delays in your order delivery.
What happens if I do not send a sufficient explanation?
If we do not receive the requested information or do not identify evidence that supports order fulfillment within 30 days, your account will be permanently deactivated.
The account has been suspended for the reason that if you believe there has been an error, please submit an explanation by clicking the Appeal button on the "Account Health" page in Seller Central: "Currently, we do not have any orders, so there is no logistics tracking information or delivery evidence at all. What information should I provide. Because I am a new account, I have not yet shipped to the Amazon warehouse, issued an order, and the brand has not been successfully registered.
14 Antworten
Troy_Amazon
Hi @Minally,
Thank you for sharing the performance notification you received regarding your deactivated account. If you have not yet made any sales, you will still want to provide the remaining requested information from the message you have posted. You will also want to provide information about what your shipping process is going to look like once you have the account up and running as well as the information regarding how your source your products.
Please continue to reach out the community for further assistance.
Regards,
Troy
Seller_o4E5EDuZ6jS0J
[Moderator Edit: removed personal solicitations]
Seller_Kk2OpldUnj8Vp
Hello, is your store appeal back? I also encountered the same problem, and my FBA goods have arrived at the warehouse.
Seller_kJVcU1FCWKOqm
have you resole your issue or not ?
if yes how you can do this
