Missing Inbound Shipment - 50 units - no response from AMZ
HI,
We are missing 50 units from shipment FBA18JZ5M994, case 17089183681. Case has been opened since January 27, 2025. There has been no reply or resolution yet. We already included the invoices on the said case. We also tried to follow up through chat but there's no resolution still.
Looking for help here. Anyone, please?
@KJ_Amazon @Jameson_Amazon@Tiff_Amazon
Missing Inbound Shipment - 50 units - no response from AMZ
HI,
We are missing 50 units from shipment FBA18JZ5M994, case 17089183681. Case has been opened since January 27, 2025. There has been no reply or resolution yet. We already included the invoices on the said case. We also tried to follow up through chat but there's no resolution still.
Looking for help here. Anyone, please?
@KJ_Amazon @Jameson_Amazon@Tiff_Amazon
2 Antworten
Seller_AfDG59urmtYIS
Hi anyone that can help me with this case? Case: 17414265681
Leadership team has already responded that it was pending approval but it's already more than a week since the last update. Really need your help in here, please.
@KJ_Amazon@Jameson_Amazon@Tiff_Amazon @Topher_Amazon @Bryce_Amazon
Jameson_Amazon
Hi @Seller_AfDG59urmtYIS,
Thank you for reaching out about this!
I just took a further look and do see that the internal team is actively investigating this situation within case 17414265681 - great to see! Now, I do need that team to finish their review and the case to close before I can potentially escalate this further, if needed depending on those results.
If you are still experiencing this discrepancy once you hear back and the case is closed, please reach back out to me in this thread!
In the meantime, please let me know if you have any additional questions.
All the best,
Jameson
