Hi,

Has anyone experienced the same problem as me?

I was required to submit information to verify my selling account on the 9th of September 2024. I had submitted the relevant information and was told that the documents did not match the online records. Now all documents match the online records, but now there is a new problem since the 12th of September. No matter which device/browser I use, amazon assistants tell me that they cannot see that I have pressed the submitted for verification button and the bottom of the page even though I am and have shown them countless video proof and screenshot evidence.

Many of the assistants have agreed that there is a technical fault on their side of some sort and will try contact those who can fix it.

It has been over 2 weeks now and still the problem is not resolved, and because of this technical glitch/issue, my payments are still on hold. I am new to selling on amazon and have not been paid a penny because of this issue and it is hurting business.

Please can someone advise me on what I should do and whom shall I contact to resolve this issue. Is there someone/somewhere else that I can submit this information for it to be verified outside this system? The only option I see is explaining to an associate who will forward it to another, who then tells me to press the submit button and closes the case.

Please can someone advise or guide me

the message on my account is as below:

"Additional information required for verifying your selling on Amazon account

Your selling privileges may be temporarily suspended if you do not provide the required information. Please note: We may need to request subsequent information to complete the verification process."