Closure requested. Amazon keeps charging and refers to "Amazon Brazil"
I never meant to open an account for the US. Neither Canada or Mexico.
Asking Amazon to close this account instead of charging me as a seller I received a reply that only Amazon Brazil can help me with that matter.
My business is located in Germany, Europe. No business in the States. What can I do to stop Amazon to keep this account open? I already clicked closure requested and received an email confirming that I requested closure. But apparently Amazon keeps ignoring it.
Closure requested. Amazon keeps charging and refers to "Amazon Brazil"
I never meant to open an account for the US. Neither Canada or Mexico.
Asking Amazon to close this account instead of charging me as a seller I received a reply that only Amazon Brazil can help me with that matter.
My business is located in Germany, Europe. No business in the States. What can I do to stop Amazon to keep this account open? I already clicked closure requested and received an email confirming that I requested closure. But apparently Amazon keeps ignoring it.
4 Antworten
Seller_nRFmxiQg4EGrw
STOP!
DO NOT ASK AMAZON TO CLOSE BRAZIL!!!! DO NOT EVEN ASK IF IT IS POSSIBLE!!!
Just put it on Vacation mode, make sure you have no listings there, and leave it along.
BUT WHATEVER YOU DO, DO NOT ASK AMAZON TO CLOSE THIS MARKETPLACE!!! THEY WILL SHUT DOWN YOUR ENTIRE ACCOUNT.
Seller_EkbLZUYSpmJEy
You would need to close the North American Unified marketplace which contains US, CA, MX and BR.
Be extremely cautious before you proceed as making a mistake in closing a unified marketplace and unexpectedly closing your entire account can be fatal to your business.
What will happen if I close my account?
If you choose to permanently close your seller account, read the following information first:
- Once you close your seller account, you will no longer have access to it. You can't view order history, process returns, issue refunds, respond to A-to-z Guarantee claims, or communicate with buyers.
- If you have a North America Unified Account and you close your seller account, all of your other eligible accounts will be shut down at the same time. For example, if you close your United States account, your Canada and Mexico accounts will also be closed. The simplest way to tell if you have a North America Unified Account is to check whether the store switcher is available in the header of your seller account. To learn more, see North America Unified Account FAQ (this page is only available to sellers with US account).
- If you have an Amazon Europe Stores Account and close your seller account, your account will be shut down across all Amazon European stores. To learn more, see Selling on Amazon's European Stores (this page is only available to sellers with EU account).
- If you are enrolled in US tax calculation services, view the Downgrade / Upgrade and Tax Calculation Service (this page is only available to sellers with US account) page for important information before closing your account.
Accounts cannot be closed within 90 days of your last sale. This guarantees that the A-to-z Guarantee claim period is honored. If you have any open A-to-z Guarantee claims, your account must remain open until they're settled. Your account balance must be zero before your account can be closed.
PLEASE BE VERY CAREFUL AS YOU PROCEED
IT MIGHT BE SAFER TO JUST PUT US, CA, MX AND BR ON VACATION AND CHECK YOUR FBA SETTINGS
Danny_Amazon
Hey there @Caffee_Ceres - and thanks for posting there here in the forums. Thanks as well to @Seller_nRFmxiQg4EGrw and @Seller_EkbLZUYSpmJEyfor jumping in with some spot on guidance.
I would agree that placing the marketplaces you do not wish to engage in on vacation mode rather than closing completely will likely be the better route, as it also leaves the door open for the future. This page on account closures has some more detail, and this page on the North American Unified account will help detail the inclusion of Brazil.
Let me know if this information helps or if you have any other questions on this!
Best,
Danny
