Malicious Notification of Restricted Products Removal
We received a notification for "Notification of Restricted Products Removal" claiming the product is stating it is curing a disease. This is incorrect and the listing has been live since June. Alongside this, we only use A+ Content which is manually reviewed and approved by Amazon. This removal flag occurred in the middle of the night during the Prime Big Deal sale event and a few days after we had 30/30 Vine units sent out for review.
We've reached out to Amazon Support who reviewed all the details while on the phone and they stated everything looks good and it could be a potential third party abusing the "Report This Listing" button found on each product page. The Amazon Support agent forwarded this to a specialized team who was supposed to respond and fix this issue within 24 hours.
Currently we are at day 5 without any response or follow-up. The Vine reviewers cannot submit any reviews as the listing is no longer live and we missed out on a major sales day. The sales day we can live with as there are the Holidays, but the Vine reviews is a major loss product loss and long-term harm. Amazon has also charged us all the respective FBA fees to ship out the units.
We've sent emails to:
pars-rp-core-sellerappeals-transfer@amazon.com
vine-support@amazon.com
Still nothing, any advice?
Malicious Notification of Restricted Products Removal
We received a notification for "Notification of Restricted Products Removal" claiming the product is stating it is curing a disease. This is incorrect and the listing has been live since June. Alongside this, we only use A+ Content which is manually reviewed and approved by Amazon. This removal flag occurred in the middle of the night during the Prime Big Deal sale event and a few days after we had 30/30 Vine units sent out for review.
We've reached out to Amazon Support who reviewed all the details while on the phone and they stated everything looks good and it could be a potential third party abusing the "Report This Listing" button found on each product page. The Amazon Support agent forwarded this to a specialized team who was supposed to respond and fix this issue within 24 hours.
Currently we are at day 5 without any response or follow-up. The Vine reviewers cannot submit any reviews as the listing is no longer live and we missed out on a major sales day. The sales day we can live with as there are the Holidays, but the Vine reviews is a major loss product loss and long-term harm. Amazon has also charged us all the respective FBA fees to ship out the units.
We've sent emails to:
pars-rp-core-sellerappeals-transfer@amazon.com
vine-support@amazon.com
Still nothing, any advice?
2 Antworten
Dawn_Amazon
Hi @Seller_fxzSbRkToixq3,
This is Dawn from Amazon, thank you for using Seller Forums.
"We received a notification for "Notification of Restricted Products Removal" claiming the product is stating it is curing a disease. This is incorrect and the listing has been live since June. Alongside this, we only use A+ Content which is manually reviewed and approved by Amazon."
Understand that your concern is about your listing is removed due to restricted product.
When it comes to this type of violation, it is extremely important to understand the restricted products policy: https://sellercentral.amazon.com/gp/help/G200164330. It is your obligation to make sure the products you offer comply with all applicable laws, regulations, and Amazon's policies.
If you have questions about our restricted products policy, please review:
https://sellercentral.amazon.com/gp/help/200164330
https://sellercentral.amazon.com/gp/help/200832300
https://sellercentral.amazon.com/gp/help/CYAVS22E6CQKV2B
If you had provided evidence or documentation demonstrating that your listing has not violated our restricted products policy and contact Selling Partner Support: https://sellercentral.amazon.com/cu/contact-us. Please wait for their response after the review has been done.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Dawn
