I received a chargeback claim for an item that was delivered. I provided all the necessary information and received an email saying that the tracking number was not valid. Upon looking at the tracking number I found that I was off by a digit and responded with the correct tracking number. Received an email from Amazon stating they had all the required information and they would let me know.

Yesterday I received an email from Amazon stating the chargeback was granted and I was responsible. I responded back that I provided all the required information showing it was delivered, just to receive a form letter restating that I was responsible for the chargeback.

"Hello,We received your email about the order "Removed".You are responsible for the disputed amount of the order if the dispute is successfully closed by the card issuer in the buyer's favor.Your account will not be credited for the amount refunded to the buyer.For more information about customer chargebacks, go to the "Chargebacks" help page:  If you have questions about the policy, or if you believe that the decision was made in error, you contact us through Seller Central. To do so, go to "Contact us":"

I responded back that I should be covered by The Payment Protection Policy because I provided all the required information. Even included the email from Amazon showing that they had all the required information and copied and pasted their own Payment Protection Policy showing that I should be covered.

Emailed twice but can't get a response....Crickets.

is there any way to get somewhere with Amazon or am I just arguing with robots?