account is deactivated and need reactivation
My store account is deactivated and needs to be reactivated. I have created Case with amazon from 4-Aug-2023 and i was't get any notification from their end. my account was deactivated from 14-july-2023 and their they need BILL for Verification and i submitted latest bill for verification after that they want me to put my IDENTITY verification and i done that too. after that i get message from amazon.
AMAZON LAST EMAIL BEFORE CASE OPEN :--
Second Last Email :
I will go to Account health multiple times. but there is no option to submit any documentation. I have too much inventory there on amazon warehouse please help me to resolve this issue soon.
MY CASE ID : 13473873531
I talked on CALL with amazon support team but every time they say there is no issue on our end, and they send my case to technical support team for any technical issue.
@Stevie_Amazon@CR_Amazon@Cooper_Amazon
account is deactivated and need reactivation
My store account is deactivated and needs to be reactivated. I have created Case with amazon from 4-Aug-2023 and i was't get any notification from their end. my account was deactivated from 14-july-2023 and their they need BILL for Verification and i submitted latest bill for verification after that they want me to put my IDENTITY verification and i done that too. after that i get message from amazon.
AMAZON LAST EMAIL BEFORE CASE OPEN :--
Second Last Email :
I will go to Account health multiple times. but there is no option to submit any documentation. I have too much inventory there on amazon warehouse please help me to resolve this issue soon.
MY CASE ID : 13473873531
I talked on CALL with amazon support team but every time they say there is no issue on our end, and they send my case to technical support team for any technical issue.
@Stevie_Amazon@CR_Amazon@Cooper_Amazon
10 Antworten
Seller_LImVvUWeyiCfQ
It looks like you may have two issues going on at the same time -- incomplete identity verification and unresolved policy violations.
Is there an opportunity to submit documents when you click the "Reactivate your account" button?
Do you have unresolved policy violations? You'll also need to address those before Amazon will reactivate your account.
Cooper_Amazon
Good Evening @Seller_fmt272yFYihU6, I have escalated your situation to the Seller Reverification team to review your account. They should get back to us within the next few business days. I will provide you with any news as soon as I receive it. Hope you have a good weekend. Thank you for checking in with us on the Seller Forums and for choosing to sell on Amazon. Sincerely, Cooper_Amazon
