No reponse from the Transparency team in nearly 2 weeks! Can't remove products from the program!
I reached out to the Transparency team nearly two weeks ago via their contact us form, emailed them twice at transparencyamus@amazon.com, emailed both of my previous reps (got a bounceback) and opened up a ticket with support over 2 days ago (case id 16542963351) requesting to remove all of my ASINs from the Transparency program immediately. Despite all of the channels I've tried to reach this team at, I haven't heard one response from the Transparency team.
In fact, the support agent that's helping me with my case had to escalate it to their leadership team. Still no solution or response! There is no documentation or directions on how to remove products either.
I was expecting to get into touch with someone over a week and a half ago (based on their stated 2 day response time from their contact form) and have products in route to FBA without transparency codes on them.
Seems like this is a recurring discussion - no one can get ahold of them. I'm now concerned with what will happen to my products when they are checked in - one of my packages arrived at FBA today. Something that should have taken less than a day to do has now taken multiple weeks.
Has anyone had any luck removing their products from the program without support? Maybe I'm missing something?
Mods - any recommendations/assistance you might be able to provide?
No reponse from the Transparency team in nearly 2 weeks! Can't remove products from the program!
I reached out to the Transparency team nearly two weeks ago via their contact us form, emailed them twice at transparencyamus@amazon.com, emailed both of my previous reps (got a bounceback) and opened up a ticket with support over 2 days ago (case id 16542963351) requesting to remove all of my ASINs from the Transparency program immediately. Despite all of the channels I've tried to reach this team at, I haven't heard one response from the Transparency team.
In fact, the support agent that's helping me with my case had to escalate it to their leadership team. Still no solution or response! There is no documentation or directions on how to remove products either.
I was expecting to get into touch with someone over a week and a half ago (based on their stated 2 day response time from their contact form) and have products in route to FBA without transparency codes on them.
Seems like this is a recurring discussion - no one can get ahold of them. I'm now concerned with what will happen to my products when they are checked in - one of my packages arrived at FBA today. Something that should have taken less than a day to do has now taken multiple weeks.
Has anyone had any luck removing their products from the program without support? Maybe I'm missing something?
Mods - any recommendations/assistance you might be able to provide?
5 Antworten
Dougal_Amazon
Hello @Seller_gAyu7glKZ0p1X,
My name is Dougal from the Community Manager Team I can assist with your issue getting in contact with the Transparency team.
Thank you for providing the case ID, I do see that you got a response yesterday, but I am guessing you still have questions about the shipments in particular when they finally do arrive. There is an internal case between Seller Support and Transparency and they are communicating there and Seller Support has expressed your concerns regarding the shipments.
So, part 1 of the issue does have some communication and process. Part 2 of your issue, waiting 2 weeks and still no response from Transparency is where I think I can have some impact. I have reached out to 2 of my contacts on that team to assist in making sure your email is reviewed and actioned accordingly.
I was curious, when you enrolled in Transparency, you most likely had a POC from the team working with you in getting everything set up and launched (hopefully), have you tried reaching out to them directly? I am wondering if they might also be able to expedite this process.
I will provide you an update as soon as I have one.
Best, Dougal
