We buyer need take charge the lost of damaged return product from buyer?
I use FBA.
Buyer returned my product and refund. Amazon check the product could not re-sell and disposal it automatic. So I lost my product value and pay for the disposal fee.
Up to now, 3 orders, 100% returned damage by buyer.
Amazon policy is inequity. They only refund buyer but don't care our seller lost.
We seller give Amazon 39.99 dollar one month, but get unjust.
Buyer should take liable for our seller lost if they return damaged product.
We buyer need take charge the lost of damaged return product from buyer?
I use FBA.
Buyer returned my product and refund. Amazon check the product could not re-sell and disposal it automatic. So I lost my product value and pay for the disposal fee.
Up to now, 3 orders, 100% returned damage by buyer.
Amazon policy is inequity. They only refund buyer but don't care our seller lost.
We seller give Amazon 39.99 dollar one month, but get unjust.
Buyer should take liable for our seller lost if they return damaged product.
10 Antworten
Dominic_Amazon
Hi @Seller_LRzTMy13oMXR2,
Dominic from Amazon here, want to share some additional information.
If an item you send to us as part of the Fulfillment by Amazon (FBA) service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, we will replace that item with a new item of the same FNSKU or we will reimburse you for it.
For an item to be eligible under this policy, all of the following must be true:
- The item is registered in FBA at the time it is lost or damaged.
- The item complies with FBA product restrictions and with FBA inventory requirements.
- You have sent us the exact items and quantities stated in your shipping plan.
- The shipment for the item is not in canceled or deleted status.
- The item is not pending disposal or was not disposed of at your request or because we have exercised a right to do so.
- The item is not defective and was not damaged by a customer.
- When a lost or damaged item claim is filed, under review, and during any appeals, the seller’s account must be in normal status.
If you would like you can submit a Customer Return Claim. This applies to items lost or damaged on your FBA customer order. Amazon must already have refunded or replaced the items on behalf of your seller account
Best,
Dominic
Seller_LRzTMy13oMXR2
You paste nearly useless text.
Just tell me, what about my lost? Amazon refund without check the product damage or not.
“Customer Return Claim”， where the window I could input my claim? Press the link, only your buck-passing policy.
"Amazon must already have refunded or replaced the items on behalf of your seller account"
I don't need you on behalf my seller account. Especially a returned damaged product. If on behalf to refund. Then on behalf give back the damaged returned product lost.
Seller_8jEUlYHPEsxtD
Returns are part of higher volume sales on Amazon. I sell tools that more and more get used and then they decide to return them as "unwanted", "defective", etc with lots of dirt on them. Usually they are not defective and sometimes not even used and are fine. In US, easy free returns are expected. Amazon promotes returns. Some are marked "sellable" but probably more are "customer damaged" and thus can include damaged outer box, not necessarily customer inflicted. Sometimes Amazon tries to repackage but mostly not.
You are at disadvantage not having warehouse or representative in the US. Others are right - the best way is auto removal....as others have said.
Build returns into your pricing. I am able to refubish my good condition used and customer damaged inventory at decent prices on another marketplace "as is". That mitigates my losses. Returns have increased over (10) years. Just how it is.
Right now I have a case where it was "customer damaged and auto removed and they erroneously charged disposal fee. They cannot do both but someone made error.
Issues at Amazon are handled mostly by opening cases. You will need photos of the product.
If an item is seriously damaged by a customer or parts are kept by them you can also Report Abuse but that does not result in a claim.. it let's Amazon know customer may not be trustworthy.
Seller_08TZq9sOIaGvv
If you care about returns to this extent, I highly recommend to do FBM if at all possible. This will allow you to fine tune the product to the extent where you can try FBA once again.
