Issue with Funds Disbursement - All funds being held in Amazon Account Level Reserve
HI all,
I'm seeking assistance with a persistent issue that has impacted my ability to manage my business effectively. Despite numerous attempts to resolve it, I haven't received a satisfactory resolution yet.
The problem revolves around a Payment Disbursement for the period of 3-17 July 2023, which remains unpaid. Additionally, my Account reserve balance continues to rise with each disbursement period, leaving me with no payments when expected. This issue has been ongoing since July 17th, 2023, significantly affecting my business operations.
I've followed the process by filing multiple case logs, but unfortunately, my previous attempts to resolve this matter have been unanswered. Hence, I'm reaching out on the forum for insights and advice. Any guidance or recommendations would be greatly appreciated since it is negatively impacting my cash flow and ability to conduct business operations.
I've also emailed resolution-sellers@amazon.com on Feb 1, 2024, captive-team@amazon.com on Feb 5, 2024, and filed the following case IDs:
CASE ID: 14681862431 on Jan 24, 2024
CASE ID: 14666243641 on Jan 22, 2024
CASE ID: 14665572611 on Jan 22, 2024
CASE ID: 14500278441 on Dec 18, 2023
CASE ID: 14473295251 on Dec 13, 2023
Looking forward to any insights and suggestions. Thanks!
@Steve_Amazon
@CR_Amazon
@Micah_Amazon
@Quincy_Amazon
@Bryce_Amazon
@Sandy_Amazon
@Yvett_Amzn
@Jadore_Amazon
@Cooper_Amazon
Issue with Funds Disbursement - All funds being held in Amazon Account Level Reserve
HI all,
I'm seeking assistance with a persistent issue that has impacted my ability to manage my business effectively. Despite numerous attempts to resolve it, I haven't received a satisfactory resolution yet.
The problem revolves around a Payment Disbursement for the period of 3-17 July 2023, which remains unpaid. Additionally, my Account reserve balance continues to rise with each disbursement period, leaving me with no payments when expected. This issue has been ongoing since July 17th, 2023, significantly affecting my business operations.
I've followed the process by filing multiple case logs, but unfortunately, my previous attempts to resolve this matter have been unanswered. Hence, I'm reaching out on the forum for insights and advice. Any guidance or recommendations would be greatly appreciated since it is negatively impacting my cash flow and ability to conduct business operations.
I've also emailed resolution-sellers@amazon.com on Feb 1, 2024, captive-team@amazon.com on Feb 5, 2024, and filed the following case IDs:
CASE ID: 14681862431 on Jan 24, 2024
CASE ID: 14666243641 on Jan 22, 2024
CASE ID: 14665572611 on Jan 22, 2024
CASE ID: 14500278441 on Dec 18, 2023
CASE ID: 14473295251 on Dec 13, 2023
Looking forward to any insights and suggestions. Thanks!
@Steve_Amazon
@CR_Amazon
@Micah_Amazon
@Quincy_Amazon
@Bryce_Amazon
@Sandy_Amazon
@Yvett_Amzn
@Jadore_Amazon
@Cooper_Amazon
7 Antworten
Seller_4zBzdtgCyS9EI
To link a mod you have to double click each name until it turns blue....
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Amazon may hold your payment for over 14 days,, as an “account level reserve.” This is something you agreed to, when you signed up.
The reserve amount is determined by various things. These include how long you’ve had your account and if you have any unresolved disputes.
However, Amazon may also hold funds for up to 90 days!
This usually occurs, when they believe there is a possibility of fraud, or when a seller has previously broken Amazon’s policies.
Note: you may not be aware yet, that you are, or have violated policy, Amazon is.
The percentage of funds that Amazon holds depends on the seller’s situation. However, if they keep everything, or almost everything, something raised red flags.
It is quite likely at any given time your account will be suspended, and supply chain evidence, LOA's, as well as invoices will be requested, if they have not already. At that point, nothing will be accepted but brand approved distributor invoices and they may also request a LOA from your brand/s. IF a LOA was requested, nothing will be done for you before it has been submitted.
If you cannot provide proper invoices, your inventory will be destroyed and funds confiscated.
Here are the most common reasons why Amazon puts reserves on seller accounts:
- A-to-Z Guarantee Claims
- Negative product reviews and seller feedbacks
- High return rate, seller faulted
- Charge backs
- Account Reviews
- Performance issues
- Product Authenticity/sourcing issues
What can you do?
-Improve Your Account Health and Performance
To increase the likelihood of getting your money faster, you should focus on providing great customer service, following all policies,
Sourcing from brand approved B2B distributors with a letter of authorization from the brands you sell
-Diversify Your Sales Channels
Consider selling on other platforms such as eBay, Etsy, or your website to diversify your income streams and reduce the impact of Amazon’s policy on holding funds.
- Always Plan for Cash Flow Issues as Amazon seller
Seller_U1oxTPNzQoYUC
Thank you, first time for me posting a topic!
@Steve_Amazon
@CR_Amazon
@Micah_Amazon
@Quincy_Amazon
@Bryce_Amazon
@Sandy_Amazon
@Yvett_Amzn
@Jadore_Amazon
@Cooper_Amazon
Steve_Amazon
Hi @Seller_U1oxTPNzQoYUC,
Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.
I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.
Thanks,
Steve
Steve_Amazon
Hi @Seller_U1oxTPNzQoYUC,
I apologize for the delay here, I haven't forgot about you. I have reached out to the team for an update here and will follow up as soon as I have more information.
I hope to have an update very soon.
Thanks,
Steve
Steve_Amazon
Hi @Seller_U1oxTPNzQoYUC,
I appreciate your patience while this situation was being resolved. I have been advised that a successful disbursement was completed and disbursements are now on a normal cadence.
If any further assistance is needed here please let me know.
Thanks,
Steve
