Addressing Main Image Policy Violation
Hello Amazon Seller Community,
I am reaching out to seek guidance and support for an issue that affects not only my customer experience but also the integrity of Amazon's marketplace policies. I've encountered a situation where the main image for ASIN B08TTWYN73 displays the product's packaging. This is a clear violation of Amazon's image guidelines, specifically referenced under Amazon's Main Image Requirements, which states "Not include packaging, unless it’s an important product feature, for example, a carrying case or gift basket may be included."
Despite providing detailed evidence and citing the relevant Amazon policy URLs in a complaint to Amazon, the response was that no violation had been identified, and my report was essentially dismissed. This situation not only undermines the shopping experience for customers but also puts sellers who adhere to the rules at a disadvantage. I am hoping to gather insights from this community on how to effectively escalate this issue within Amazon's system.
Link: https://www.amazon.com/dp/B08TTWYN73
Amazon Policy Link: https://sellercentral.amazon.com/help/hub/reference/1881
Thanks
Addressing Main Image Policy Violation
Hello Amazon Seller Community,
I am reaching out to seek guidance and support for an issue that affects not only my customer experience but also the integrity of Amazon's marketplace policies. I've encountered a situation where the main image for ASIN B08TTWYN73 displays the product's packaging. This is a clear violation of Amazon's image guidelines, specifically referenced under Amazon's Main Image Requirements, which states "Not include packaging, unless it’s an important product feature, for example, a carrying case or gift basket may be included."
Despite providing detailed evidence and citing the relevant Amazon policy URLs in a complaint to Amazon, the response was that no violation had been identified, and my report was essentially dismissed. This situation not only undermines the shopping experience for customers but also puts sellers who adhere to the rules at a disadvantage. I am hoping to gather insights from this community on how to effectively escalate this issue within Amazon's system.
Link: https://www.amazon.com/dp/B08TTWYN73
Amazon Policy Link: https://sellercentral.amazon.com/help/hub/reference/1881
Thanks
9 Antworten
Seller_rI7BZIczK8iAC
OK, you are right, we know this help page. But do you want to be the Amazon police? We see daily tens of violations. If we would report them each time, the half day would be lost.
Just let it be. Reporting violations ends always with the same answer:
MAYBE the AI will suspend this listing and the seller has to upload a new picture.
Seller_tzb0Adb4whsRu
Amazon doesn't follow their own policies and never will.
Just make sure you do as a seller or Amazon will give you the boot.
Let it go and move on.
Seller_tAfXR7sVBEoZS
If Amazon sees a seller or an ASIN as being valuable, you will never see Amazon policies enforced against that seller or ASIN. Unless, of course, Amazon has a risk of being sued or otherwise losing money over it. In that situation, they will take action. Or, if its a small seller or not a profitable ASIN, they take action. many of us, myself included, have provided hard proof of paid reviews, listing violations, brand violations for generic products being sold as brands, and nothing is ever done. If they want to go after you, they will. But they won't do it because it violated policies. If Amazon did that, this marketplace would work like it used to.
Seller_0PwTShH689vns
It may or may not violate the image guidelines. The listing is quite mature, with over 2.1k reviews and an average rating of 4.4. The included packaging has become part of the product. Customers view that box as a legitimate proof of authenticity. I guess Amazon may view it as an important "product feature".
Seller_52pUzzgnsLDGs
Who Cares. The tool and the wheels are shown. There are a lot more things wrong on product pages than this. How about all the listings with stuff in someone's hand? If you're going to complain, complain about those. At least with this listing, the buyer is going to receive that box. No one is going to receive a hand. Oh, wait ... are you wanting to sell this item but you no longer have the package? Oh, Okay ... now I understand.
Michelle_Amazon
Hello @Seller_LcChxpMElAxxi,
Michelle at Amazon here. I understand that you have concerns regarding the main image of a product. Can you please send me the case ID that you have with Selling Partner Support so I can take a look and see what has been done so far?
Regards,
Michelle
