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Seller_MdSYN73TrL5Bv

Amazon A-Z Claim granted in a wrong

Dear amazon workers :

Amazon A-Z Claim granted in a wrong

Amazon granted A-Z claim to a buyer who did not return product to us.

This case cause our shop get a order defect rate -- our shop coming to be dangerous for this case, because we are a new seller for amazon,

i had opened case on 22th, till now 25th, i still no get any answer,

Please check CASE ID : 17625200791

I wrote the customer multiple times for this case, buyer got the items on 21th,

and i thinking about the buyer not happy, make 50% money back to buyer for compensation, but buyer seems want full money back and did not return items to us,

then they still put in for the A-Z claim,

I appeal the A-Z claim and got nothing till now ,

I am a new hands for amazon seller, i am very very worry for our shop health,

i want buyer return at least 1pcs items to us, then we will make full moeny back to buyer ,

I hope to get help !

How can i do next ?

best regards

i-Ricci

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1 Antwort
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Seller_MdSYN73TrL5Bv

Amazon A-Z Claim granted in a wrong

Dear amazon workers :

Amazon A-Z Claim granted in a wrong

Amazon granted A-Z claim to a buyer who did not return product to us.

This case cause our shop get a order defect rate -- our shop coming to be dangerous for this case, because we are a new seller for amazon,

i had opened case on 22th, till now 25th, i still no get any answer,

Please check CASE ID : 17625200791

I wrote the customer multiple times for this case, buyer got the items on 21th,

and i thinking about the buyer not happy, make 50% money back to buyer for compensation, but buyer seems want full money back and did not return items to us,

then they still put in for the A-Z claim,

I appeal the A-Z claim and got nothing till now ,

I am a new hands for amazon seller, i am very very worry for our shop health,

i want buyer return at least 1pcs items to us, then we will make full moeny back to buyer ,

I hope to get help !

How can i do next ?

best regards

i-Ricci

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Danny_Amazon
In Antwort auf: Post von: Seller_MdSYN73TrL5Bv

Hello @Seller_MdSYN73TrL5Bv- and thank you for posting.

I was able to review the case ID you've provided here and do see this is related to an order from Amazon Mexico. I will need to direct you to create a post in the Mexico side of our forums by clicking on the flag dropdown in the top-right of your forums view and selecting Mexico's flag, so the team and community there can offer region-specific support.

I will note that in general, using Amazon Buy Shipping labels, and specifically the ones that state 'Claims protected' do offer certain protections against customer claims of non-receipt, and capturing a signature on delivery adds a further signal for confirming the correct customer received an item.

I appreciate your understanding,

Danny

00
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Seller_MdSYN73TrL5Bv

Amazon A-Z Claim granted in a wrong

Dear amazon workers :

Amazon A-Z Claim granted in a wrong

Amazon granted A-Z claim to a buyer who did not return product to us.

This case cause our shop get a order defect rate -- our shop coming to be dangerous for this case, because we are a new seller for amazon,

i had opened case on 22th, till now 25th, i still no get any answer,

Please check CASE ID : 17625200791

I wrote the customer multiple times for this case, buyer got the items on 21th,

and i thinking about the buyer not happy, make 50% money back to buyer for compensation, but buyer seems want full money back and did not return items to us,

then they still put in for the A-Z claim,

I appeal the A-Z claim and got nothing till now ,

I am a new hands for amazon seller, i am very very worry for our shop health,

i want buyer return at least 1pcs items to us, then we will make full moeny back to buyer ,

I hope to get help !

How can i do next ?

best regards

i-Ricci

9 Aufrufe
1 Antwort
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user profile
Seller_MdSYN73TrL5Bv

Amazon A-Z Claim granted in a wrong

Dear amazon workers :

Amazon A-Z Claim granted in a wrong

Amazon granted A-Z claim to a buyer who did not return product to us.

This case cause our shop get a order defect rate -- our shop coming to be dangerous for this case, because we are a new seller for amazon,

i had opened case on 22th, till now 25th, i still no get any answer,

Please check CASE ID : 17625200791

I wrote the customer multiple times for this case, buyer got the items on 21th,

and i thinking about the buyer not happy, make 50% money back to buyer for compensation, but buyer seems want full money back and did not return items to us,

then they still put in for the A-Z claim,

I appeal the A-Z claim and got nothing till now ,

I am a new hands for amazon seller, i am very very worry for our shop health,

i want buyer return at least 1pcs items to us, then we will make full moeny back to buyer ,

I hope to get help !

How can i do next ?

best regards

i-Ricci

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Amazon A-Z Claim granted in a wrong

von Seller_MdSYN73TrL5Bv

Dear amazon workers :

Amazon A-Z Claim granted in a wrong

Amazon granted A-Z claim to a buyer who did not return product to us.

This case cause our shop get a order defect rate -- our shop coming to be dangerous for this case, because we are a new seller for amazon,

i had opened case on 22th, till now 25th, i still no get any answer,

Please check CASE ID : 17625200791

I wrote the customer multiple times for this case, buyer got the items on 21th,

and i thinking about the buyer not happy, make 50% money back to buyer for compensation, but buyer seems want full money back and did not return items to us,

then they still put in for the A-Z claim,

I appeal the A-Z claim and got nothing till now ,

I am a new hands for amazon seller, i am very very worry for our shop health,

i want buyer return at least 1pcs items to us, then we will make full moeny back to buyer ,

I hope to get help !

How can i do next ?

best regards

i-Ricci

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Danny_Amazon
In Antwort auf: Post von: Seller_MdSYN73TrL5Bv

Hello @Seller_MdSYN73TrL5Bv- and thank you for posting.

I was able to review the case ID you've provided here and do see this is related to an order from Amazon Mexico. I will need to direct you to create a post in the Mexico side of our forums by clicking on the flag dropdown in the top-right of your forums view and selecting Mexico's flag, so the team and community there can offer region-specific support.

I will note that in general, using Amazon Buy Shipping labels, and specifically the ones that state 'Claims protected' do offer certain protections against customer claims of non-receipt, and capturing a signature on delivery adds a further signal for confirming the correct customer received an item.

I appreciate your understanding,

Danny

00
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Danny_Amazon
In Antwort auf: Post von: Seller_MdSYN73TrL5Bv

Hello @Seller_MdSYN73TrL5Bv- and thank you for posting.

I was able to review the case ID you've provided here and do see this is related to an order from Amazon Mexico. I will need to direct you to create a post in the Mexico side of our forums by clicking on the flag dropdown in the top-right of your forums view and selecting Mexico's flag, so the team and community there can offer region-specific support.

I will note that in general, using Amazon Buy Shipping labels, and specifically the ones that state 'Claims protected' do offer certain protections against customer claims of non-receipt, and capturing a signature on delivery adds a further signal for confirming the correct customer received an item.

I appreciate your understanding,

Danny

00
user profile
Danny_Amazon
In Antwort auf: Post von: Seller_MdSYN73TrL5Bv

Hello @Seller_MdSYN73TrL5Bv- and thank you for posting.

I was able to review the case ID you've provided here and do see this is related to an order from Amazon Mexico. I will need to direct you to create a post in the Mexico side of our forums by clicking on the flag dropdown in the top-right of your forums view and selecting Mexico's flag, so the team and community there can offer region-specific support.

I will note that in general, using Amazon Buy Shipping labels, and specifically the ones that state 'Claims protected' do offer certain protections against customer claims of non-receipt, and capturing a signature on delivery adds a further signal for confirming the correct customer received an item.

I appreciate your understanding,

Danny

00
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