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Seller_yYv15C31PJ98H

Incorrect delivery charges were levied!

Hello, my order number is 302-7331517-7718742, the size before remeasurement was 45x19x11cm and I was charged a delivery fee of 5.42 and after remeasurement the size was 4.5x19x11cm (which was the correct fee) and the fee was 3.22. I was charged the wrong delivery fee. However, after contacting Amazon customer service I was advised that the 5.42 delivery charge previously charged was not incorrect and that the dimensions could have been larger or smaller, therefore Amazon customer service were confident that the previous charge was correct but the difference between the two charge ranges was very large. My product was packed in an aeroplane box carton and even if there was an error, it would have been 1-2 cm at most, not a 40 cm difference. Now there is no customer service to solve my problem, can anyone help me?

@Rachelle_Amazon

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Tags:Versandkosten
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Seller_yYv15C31PJ98H

Incorrect delivery charges were levied!

Hello, my order number is 302-7331517-7718742, the size before remeasurement was 45x19x11cm and I was charged a delivery fee of 5.42 and after remeasurement the size was 4.5x19x11cm (which was the correct fee) and the fee was 3.22. I was charged the wrong delivery fee. However, after contacting Amazon customer service I was advised that the 5.42 delivery charge previously charged was not incorrect and that the dimensions could have been larger or smaller, therefore Amazon customer service were confident that the previous charge was correct but the difference between the two charge ranges was very large. My product was packed in an aeroplane box carton and even if there was an error, it would have been 1-2 cm at most, not a 40 cm difference. Now there is no customer service to solve my problem, can anyone help me?

@Rachelle_Amazon

Tags:Versandkosten
00
14 Aufrufe
3 Antworten
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Rachelle_Amazon
In Antwort auf: Post von: Seller_yYv15C31PJ98H

Hi @Seller_yYv15C31PJ98H,

you say, you have reached out to Seller Support, could you let me know the case id for that contact?

Best Regards

Rachelle

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user profile
Seller_yYv15C31PJ98H

Incorrect delivery charges were levied!

Hello, my order number is 302-7331517-7718742, the size before remeasurement was 45x19x11cm and I was charged a delivery fee of 5.42 and after remeasurement the size was 4.5x19x11cm (which was the correct fee) and the fee was 3.22. I was charged the wrong delivery fee. However, after contacting Amazon customer service I was advised that the 5.42 delivery charge previously charged was not incorrect and that the dimensions could have been larger or smaller, therefore Amazon customer service were confident that the previous charge was correct but the difference between the two charge ranges was very large. My product was packed in an aeroplane box carton and even if there was an error, it would have been 1-2 cm at most, not a 40 cm difference. Now there is no customer service to solve my problem, can anyone help me?

@Rachelle_Amazon

14 Aufrufe
3 Antworten
Tags:Versandkosten
00
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user profile
Seller_yYv15C31PJ98H

Incorrect delivery charges were levied!

Hello, my order number is 302-7331517-7718742, the size before remeasurement was 45x19x11cm and I was charged a delivery fee of 5.42 and after remeasurement the size was 4.5x19x11cm (which was the correct fee) and the fee was 3.22. I was charged the wrong delivery fee. However, after contacting Amazon customer service I was advised that the 5.42 delivery charge previously charged was not incorrect and that the dimensions could have been larger or smaller, therefore Amazon customer service were confident that the previous charge was correct but the difference between the two charge ranges was very large. My product was packed in an aeroplane box carton and even if there was an error, it would have been 1-2 cm at most, not a 40 cm difference. Now there is no customer service to solve my problem, can anyone help me?

@Rachelle_Amazon

Tags:Versandkosten
00
14 Aufrufe
3 Antworten
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user profile

Incorrect delivery charges were levied!

von Seller_yYv15C31PJ98H

Hello, my order number is 302-7331517-7718742, the size before remeasurement was 45x19x11cm and I was charged a delivery fee of 5.42 and after remeasurement the size was 4.5x19x11cm (which was the correct fee) and the fee was 3.22. I was charged the wrong delivery fee. However, after contacting Amazon customer service I was advised that the 5.42 delivery charge previously charged was not incorrect and that the dimensions could have been larger or smaller, therefore Amazon customer service were confident that the previous charge was correct but the difference between the two charge ranges was very large. My product was packed in an aeroplane box carton and even if there was an error, it would have been 1-2 cm at most, not a 40 cm difference. Now there is no customer service to solve my problem, can anyone help me?

@Rachelle_Amazon

Tags:Versandkosten
00
14 Aufrufe
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Rachelle_Amazon
In Antwort auf: Post von: Seller_yYv15C31PJ98H

Hi @Seller_yYv15C31PJ98H,

you say, you have reached out to Seller Support, could you let me know the case id for that contact?

Best Regards

Rachelle

00
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user profile
Rachelle_Amazon
In Antwort auf: Post von: Seller_yYv15C31PJ98H

Hi @Seller_yYv15C31PJ98H,

you say, you have reached out to Seller Support, could you let me know the case id for that contact?

Best Regards

Rachelle

00
user profile
Rachelle_Amazon
In Antwort auf: Post von: Seller_yYv15C31PJ98H

Hi @Seller_yYv15C31PJ98H,

you say, you have reached out to Seller Support, could you let me know the case id for that contact?

Best Regards

Rachelle

00
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