Hello

I decided to come here as I am experiencing repeated issues of FBA inbound shipments with shortages, marked as “Investigation completed – shipment contents counted and confirmed”

This is a cry for help, as I am hitting brick walls with Seller Support in seeking reimbursement.

In ALL instances of these cases, the inventory ledger CONFIRMS that all of the units were received at the Fulfillment Center where we shipped the units to. Then, anywhere from a few days to up to a month later, we see units get negated from the shipment at other warehouses. I am assuming these are being lost during trans-shipment.

Every time we open up a case with Seller Support to try to seek help, we get the same canned response saying that “when we receive shipments we automatically investigate, and the amount received is confirmed.”

We then respond saying that what they are saying is completely contradicting what the FBA inventory ledger shows, and still we fail to receive real human attention. We are a very high volume seller and these experiences are SO FRUSTRATING because they make us question the integrity and trust we have in FBA altogether. Even after appealing and writing length explanations, it is clear that we will never receive human attention on these issues.

Is there a mod here that can help look into the following shipment IDs for us?

FBA17M50GBKL

FBA17JJ6J9GV

FBA17HVMFSM7

FBA17MNFGH8G

FBA17KYDJ0R6

FBA17LVTNLMW

FBA17L53MWLF

FBA17KGSPKT5

I am happy to provide Case IDs if needed as well. This a a desperate cry for help as the negative financial impact is becoming extreme.

Thank you for taking the time to read about these issues. I am hopeful that someone can help me get to a resolution here.

Thank you!

Maurice