Large Quantity of Inventory Marked as Defective
The shipment was received without errors, but three days after being stocked, a significant portion of the inventory was marked as unsellable due to defects. Upon self-inspection, we found no notifications in emails or performance metrics explaining the reason for the defects. We opened multiple cases (Case IDs: 11259725472, 11259752522) to inquire about the specific cause, but the support team stated they could not investigate the reason and only advised us to remove the items for inspection.
Given the unusually high number of defective units, we would like to understand the root cause before proceeding with removal. Please assist in clarifying why this inventory was classified as defective.
FBA Shipment ID: FBA15K6Y87BY
Large Quantity of Inventory Marked as Defective
The shipment was received without errors, but three days after being stocked, a significant portion of the inventory was marked as unsellable due to defects. Upon self-inspection, we found no notifications in emails or performance metrics explaining the reason for the defects. We opened multiple cases (Case IDs: 11259725472, 11259752522) to inquire about the specific cause, but the support team stated they could not investigate the reason and only advised us to remove the items for inspection.
Given the unusually high number of defective units, we would like to understand the root cause before proceeding with removal. Please assist in clarifying why this inventory was classified as defective.
FBA Shipment ID: FBA15K6Y87BY
1 Antwort
Seller_CJjIUGWJZIDbW
You are here in the Seller Forum, where sellers can exchange information and help each other. We cannot look into your cases and shipments. And: This is not an official Amazon support channel!
In our experience, it unfortunately takes a few days for support to provide reasonable information on ‘defective’ booked units. Only then can you take further action.
