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Seller_wM0nLLkM8WJfx

How can I opt out of the Guaranteed Returns/Refund program?

This has happened 2X's this year. A customer asks for a refund and AMZ gives it to them. Without me even getting the product back.

I can't appeal it, so I want to know how I can block AMZ from issuing a refund before I get the product returned? I am FBM, not FBA.

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Seller_wM0nLLkM8WJfx

How can I opt out of the Guaranteed Returns/Refund program?

This has happened 2X's this year. A customer asks for a refund and AMZ gives it to them. Without me even getting the product back.

I can't appeal it, so I want to know how I can block AMZ from issuing a refund before I get the product returned? I am FBM, not FBA.

11
66 Aufrufe
2 Antworten
Antworten
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user profile
Seller_xlf3vF516IRli
In Antwort auf: Post von: Seller_wM0nLLkM8WJfx

Check your return settings. If you do not have a return address listed, it will do an automatic refund without return as you have nowhere to return the items to. Also Make sure that you are not set for Returnless Refunds on your items. Amazon likes to default to the most convenient way to give your money away on here. You cannot opt out of Returns/Refunds, but you can fix settings that are causing you to not get the merch back before issuing that refund.

20
user profile
Danika_Amazon
In Antwort auf: Post von: Seller_wM0nLLkM8WJfx

Hi @Seller_wM0nLLkM8WJfxand thanks for bringing your question to the Seller Forums. I'm Danika from the Community Manager team.

@Seller_xlf3vF516IRlihas given you some good information here (thanks for that, Bad Mouse Vinyl!). I have a couple of additional help resources to add to this info that I hope will be helpful:

Understand return settings

This useful how-to video from Seller University is done in under four minutes and contains step-by-step instructions for how to make the actual changes to your return settings. Pay particular attention to the Return Program Settings section.

Returns, refunds, cancellations, and claims

This help page provides an overview of the subjects listed in the title. I thought this section about refunds would be useful to you:

"Before you issue a refund for a return request, consider the following:

  • After you authorize a return request, we strongly advise that you wait until you receive the item back from the buyer before you issue a refund. If you allow the buyer to keep or discard the item, you would issue the refund without waiting for the return.
  • If the buyer returns the item to you damaged or in a condition that is different from the condition in which you sent it, you have the option to issue a partial refund. If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim.
  • If you described and listed the item accurately but the buyer just no longer wants it or made an ordering mistake (for example, selected the wrong size or color), you may refund the item price but not refund the shipping cost.
  • You may occasionally want to compensate a buyer in addition to refunding basic order costs. Refer to Issue Concessions."

I hope this is helpful. Please don't hesitate to reach out again if you have further questions.

Thanks again,

- Danika

00
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user profile
Seller_wM0nLLkM8WJfx

How can I opt out of the Guaranteed Returns/Refund program?

This has happened 2X's this year. A customer asks for a refund and AMZ gives it to them. Without me even getting the product back.

I can't appeal it, so I want to know how I can block AMZ from issuing a refund before I get the product returned? I am FBM, not FBA.

66 Aufrufe
2 Antworten
11
Antworten
user profile
Seller_wM0nLLkM8WJfx

How can I opt out of the Guaranteed Returns/Refund program?

This has happened 2X's this year. A customer asks for a refund and AMZ gives it to them. Without me even getting the product back.

I can't appeal it, so I want to know how I can block AMZ from issuing a refund before I get the product returned? I am FBM, not FBA.

11
66 Aufrufe
2 Antworten
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How can I opt out of the Guaranteed Returns/Refund program?

von Seller_wM0nLLkM8WJfx

This has happened 2X's this year. A customer asks for a refund and AMZ gives it to them. Without me even getting the product back.

I can't appeal it, so I want to know how I can block AMZ from issuing a refund before I get the product returned? I am FBM, not FBA.

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Seller_xlf3vF516IRli
In Antwort auf: Post von: Seller_wM0nLLkM8WJfx

Check your return settings. If you do not have a return address listed, it will do an automatic refund without return as you have nowhere to return the items to. Also Make sure that you are not set for Returnless Refunds on your items. Amazon likes to default to the most convenient way to give your money away on here. You cannot opt out of Returns/Refunds, but you can fix settings that are causing you to not get the merch back before issuing that refund.

20
user profile
Danika_Amazon
In Antwort auf: Post von: Seller_wM0nLLkM8WJfx

Hi @Seller_wM0nLLkM8WJfxand thanks for bringing your question to the Seller Forums. I'm Danika from the Community Manager team.

@Seller_xlf3vF516IRlihas given you some good information here (thanks for that, Bad Mouse Vinyl!). I have a couple of additional help resources to add to this info that I hope will be helpful:

Understand return settings

This useful how-to video from Seller University is done in under four minutes and contains step-by-step instructions for how to make the actual changes to your return settings. Pay particular attention to the Return Program Settings section.

Returns, refunds, cancellations, and claims

This help page provides an overview of the subjects listed in the title. I thought this section about refunds would be useful to you:

"Before you issue a refund for a return request, consider the following:

  • After you authorize a return request, we strongly advise that you wait until you receive the item back from the buyer before you issue a refund. If you allow the buyer to keep or discard the item, you would issue the refund without waiting for the return.
  • If the buyer returns the item to you damaged or in a condition that is different from the condition in which you sent it, you have the option to issue a partial refund. If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim.
  • If you described and listed the item accurately but the buyer just no longer wants it or made an ordering mistake (for example, selected the wrong size or color), you may refund the item price but not refund the shipping cost.
  • You may occasionally want to compensate a buyer in addition to refunding basic order costs. Refer to Issue Concessions."

I hope this is helpful. Please don't hesitate to reach out again if you have further questions.

Thanks again,

- Danika

00
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden
user profile
Seller_xlf3vF516IRli
In Antwort auf: Post von: Seller_wM0nLLkM8WJfx

Check your return settings. If you do not have a return address listed, it will do an automatic refund without return as you have nowhere to return the items to. Also Make sure that you are not set for Returnless Refunds on your items. Amazon likes to default to the most convenient way to give your money away on here. You cannot opt out of Returns/Refunds, but you can fix settings that are causing you to not get the merch back before issuing that refund.

20
user profile
Seller_xlf3vF516IRli
In Antwort auf: Post von: Seller_wM0nLLkM8WJfx

Check your return settings. If you do not have a return address listed, it will do an automatic refund without return as you have nowhere to return the items to. Also Make sure that you are not set for Returnless Refunds on your items. Amazon likes to default to the most convenient way to give your money away on here. You cannot opt out of Returns/Refunds, but you can fix settings that are causing you to not get the merch back before issuing that refund.

20
Antworten
user profile
Danika_Amazon
In Antwort auf: Post von: Seller_wM0nLLkM8WJfx

Hi @Seller_wM0nLLkM8WJfxand thanks for bringing your question to the Seller Forums. I'm Danika from the Community Manager team.

@Seller_xlf3vF516IRlihas given you some good information here (thanks for that, Bad Mouse Vinyl!). I have a couple of additional help resources to add to this info that I hope will be helpful:

Understand return settings

This useful how-to video from Seller University is done in under four minutes and contains step-by-step instructions for how to make the actual changes to your return settings. Pay particular attention to the Return Program Settings section.

Returns, refunds, cancellations, and claims

This help page provides an overview of the subjects listed in the title. I thought this section about refunds would be useful to you:

"Before you issue a refund for a return request, consider the following:

  • After you authorize a return request, we strongly advise that you wait until you receive the item back from the buyer before you issue a refund. If you allow the buyer to keep or discard the item, you would issue the refund without waiting for the return.
  • If the buyer returns the item to you damaged or in a condition that is different from the condition in which you sent it, you have the option to issue a partial refund. If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim.
  • If you described and listed the item accurately but the buyer just no longer wants it or made an ordering mistake (for example, selected the wrong size or color), you may refund the item price but not refund the shipping cost.
  • You may occasionally want to compensate a buyer in addition to refunding basic order costs. Refer to Issue Concessions."

I hope this is helpful. Please don't hesitate to reach out again if you have further questions.

Thanks again,

- Danika

00
user profile
Danika_Amazon
In Antwort auf: Post von: Seller_wM0nLLkM8WJfx

Hi @Seller_wM0nLLkM8WJfxand thanks for bringing your question to the Seller Forums. I'm Danika from the Community Manager team.

@Seller_xlf3vF516IRlihas given you some good information here (thanks for that, Bad Mouse Vinyl!). I have a couple of additional help resources to add to this info that I hope will be helpful:

Understand return settings

This useful how-to video from Seller University is done in under four minutes and contains step-by-step instructions for how to make the actual changes to your return settings. Pay particular attention to the Return Program Settings section.

Returns, refunds, cancellations, and claims

This help page provides an overview of the subjects listed in the title. I thought this section about refunds would be useful to you:

"Before you issue a refund for a return request, consider the following:

  • After you authorize a return request, we strongly advise that you wait until you receive the item back from the buyer before you issue a refund. If you allow the buyer to keep or discard the item, you would issue the refund without waiting for the return.
  • If the buyer returns the item to you damaged or in a condition that is different from the condition in which you sent it, you have the option to issue a partial refund. If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim.
  • If you described and listed the item accurately but the buyer just no longer wants it or made an ordering mistake (for example, selected the wrong size or color), you may refund the item price but not refund the shipping cost.
  • You may occasionally want to compensate a buyer in addition to refunding basic order costs. Refer to Issue Concessions."

I hope this is helpful. Please don't hesitate to reach out again if you have further questions.

Thanks again,

- Danika

00
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