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Seller_qbXUWwyag0ELm

Disbursement canceled - no help from Seller Support

Disbursement was canceled. Tried to resolve it - no help from anyone so far.

Here are the facts as of now...

  • Disbursement was canceled "because your payment method on file is invalid."
  • I called my credit card issuer, they see a transaction of $0 from Amazon, but it was pending. Not declined.
  • No holds on my card. I also used the card multiple times with no issues since the time Amazon canceled the disbursement.
  • I have been using this card on this account for a long time with no issues.
  • I contacted Seller Support, multiple times, phone and cases. Finally got a "supervisor" to tell me they would issue another disbursement within 48 hours. It did not happen.
  • A disbursement for the business orders was initiated and completed with no issues. This is not the disbursement in question and accounts for less than 1% of the disbursement I need.
  • Account health is all in the green with very good numbers.
  • No notable "reserve" amount.

Does anyone have other suggestions? Perhaps a mod can step in and assist? (case number: 13568148891)

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user profile
Seller_qbXUWwyag0ELm

Disbursement canceled - no help from Seller Support

Disbursement was canceled. Tried to resolve it - no help from anyone so far.

Here are the facts as of now...

  • Disbursement was canceled "because your payment method on file is invalid."
  • I called my credit card issuer, they see a transaction of $0 from Amazon, but it was pending. Not declined.
  • No holds on my card. I also used the card multiple times with no issues since the time Amazon canceled the disbursement.
  • I have been using this card on this account for a long time with no issues.
  • I contacted Seller Support, multiple times, phone and cases. Finally got a "supervisor" to tell me they would issue another disbursement within 48 hours. It did not happen.
  • A disbursement for the business orders was initiated and completed with no issues. This is not the disbursement in question and accounts for less than 1% of the disbursement I need.
  • Account health is all in the green with very good numbers.
  • No notable "reserve" amount.

Does anyone have other suggestions? Perhaps a mod can step in and assist? (case number: 13568148891)

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Seller_HWMMpfA7lubQn
In Antwort auf: Post von: Seller_qbXUWwyag0ELm

The same thing happened to us on Monday, 8/21/2023. They promised to transfer the money after 3 days; however, nothing has happened so far, and we doubt if they are going to transfer the balance!

00
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Steve_Amazon
In Antwort auf: Post von: Seller_qbXUWwyag0ELm

Hi @Seller_qbXUWwyag0ELm,

Steve from Amazon here, I am sorry that you are experiencing this issue. I am checking in here to see if this issue is still occurring for you? If assistance is still needed please let me know.

Thanks,

Steve

01
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user profile
Seller_qbXUWwyag0ELm

Disbursement canceled - no help from Seller Support

Disbursement was canceled. Tried to resolve it - no help from anyone so far.

Here are the facts as of now...

  • Disbursement was canceled "because your payment method on file is invalid."
  • I called my credit card issuer, they see a transaction of $0 from Amazon, but it was pending. Not declined.
  • No holds on my card. I also used the card multiple times with no issues since the time Amazon canceled the disbursement.
  • I have been using this card on this account for a long time with no issues.
  • I contacted Seller Support, multiple times, phone and cases. Finally got a "supervisor" to tell me they would issue another disbursement within 48 hours. It did not happen.
  • A disbursement for the business orders was initiated and completed with no issues. This is not the disbursement in question and accounts for less than 1% of the disbursement I need.
  • Account health is all in the green with very good numbers.
  • No notable "reserve" amount.

Does anyone have other suggestions? Perhaps a mod can step in and assist? (case number: 13568148891)

53 Aufrufe
7 Antworten
Tags:Verkäuferleistung
00
Antworten
user profile
Seller_qbXUWwyag0ELm

Disbursement canceled - no help from Seller Support

Disbursement was canceled. Tried to resolve it - no help from anyone so far.

Here are the facts as of now...

  • Disbursement was canceled "because your payment method on file is invalid."
  • I called my credit card issuer, they see a transaction of $0 from Amazon, but it was pending. Not declined.
  • No holds on my card. I also used the card multiple times with no issues since the time Amazon canceled the disbursement.
  • I have been using this card on this account for a long time with no issues.
  • I contacted Seller Support, multiple times, phone and cases. Finally got a "supervisor" to tell me they would issue another disbursement within 48 hours. It did not happen.
  • A disbursement for the business orders was initiated and completed with no issues. This is not the disbursement in question and accounts for less than 1% of the disbursement I need.
  • Account health is all in the green with very good numbers.
  • No notable "reserve" amount.

Does anyone have other suggestions? Perhaps a mod can step in and assist? (case number: 13568148891)

Tags:Verkäuferleistung
00
53 Aufrufe
7 Antworten
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user profile

Disbursement canceled - no help from Seller Support

von Seller_qbXUWwyag0ELm

Disbursement was canceled. Tried to resolve it - no help from anyone so far.

Here are the facts as of now...

  • Disbursement was canceled "because your payment method on file is invalid."
  • I called my credit card issuer, they see a transaction of $0 from Amazon, but it was pending. Not declined.
  • No holds on my card. I also used the card multiple times with no issues since the time Amazon canceled the disbursement.
  • I have been using this card on this account for a long time with no issues.
  • I contacted Seller Support, multiple times, phone and cases. Finally got a "supervisor" to tell me they would issue another disbursement within 48 hours. It did not happen.
  • A disbursement for the business orders was initiated and completed with no issues. This is not the disbursement in question and accounts for less than 1% of the disbursement I need.
  • Account health is all in the green with very good numbers.
  • No notable "reserve" amount.

Does anyone have other suggestions? Perhaps a mod can step in and assist? (case number: 13568148891)

Tags:Verkäuferleistung
00
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Seller_HWMMpfA7lubQn
In Antwort auf: Post von: Seller_qbXUWwyag0ELm

The same thing happened to us on Monday, 8/21/2023. They promised to transfer the money after 3 days; however, nothing has happened so far, and we doubt if they are going to transfer the balance!

00
user profile
Steve_Amazon
In Antwort auf: Post von: Seller_qbXUWwyag0ELm

Hi @Seller_qbXUWwyag0ELm,

Steve from Amazon here, I am sorry that you are experiencing this issue. I am checking in here to see if this issue is still occurring for you? If assistance is still needed please let me know.

Thanks,

Steve

01
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Seller_qbXUWwyag0ELm
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Seller_HWMMpfA7lubQn
In Antwort auf: Post von: Seller_qbXUWwyag0ELm

The same thing happened to us on Monday, 8/21/2023. They promised to transfer the money after 3 days; however, nothing has happened so far, and we doubt if they are going to transfer the balance!

00
user profile
Seller_HWMMpfA7lubQn
In Antwort auf: Post von: Seller_qbXUWwyag0ELm

The same thing happened to us on Monday, 8/21/2023. They promised to transfer the money after 3 days; however, nothing has happened so far, and we doubt if they are going to transfer the balance!

00
Antworten
user profile
Steve_Amazon
In Antwort auf: Post von: Seller_qbXUWwyag0ELm

Hi @Seller_qbXUWwyag0ELm,

Steve from Amazon here, I am sorry that you are experiencing this issue. I am checking in here to see if this issue is still occurring for you? If assistance is still needed please let me know.

Thanks,

Steve

01
user profile
Steve_Amazon
In Antwort auf: Post von: Seller_qbXUWwyag0ELm

Hi @Seller_qbXUWwyag0ELm,

Steve from Amazon here, I am sorry that you are experiencing this issue. I am checking in here to see if this issue is still occurring for you? If assistance is still needed please let me know.

Thanks,

Steve

01
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