Product Listing Removed - Incorrectly Identified Ingredients Microbeads
A product that I own and manufacture was removed by Amazon because it was incorrectly identified as containing microbeads. The product contains fine grit pumice and states this in the ingredients. I have responded to and appealed the decision multiple times. Most recently, I contacted seller support via phone and worked through the resolution for nearly an hour. I have submitted the ingredients list and uploaded the product content to reflect the use of pumice. After this did not resolve the issue, I deleted the listing, waited 24 hours and then submitted the product via upload again.
It has been 60 days of back and forth with the seller support team and I still do not have a resolution. What else can I do?
Product Listing Removed - Incorrectly Identified Ingredients Microbeads
A product that I own and manufacture was removed by Amazon because it was incorrectly identified as containing microbeads. The product contains fine grit pumice and states this in the ingredients. I have responded to and appealed the decision multiple times. Most recently, I contacted seller support via phone and worked through the resolution for nearly an hour. I have submitted the ingredients list and uploaded the product content to reflect the use of pumice. After this did not resolve the issue, I deleted the listing, waited 24 hours and then submitted the product via upload again.
It has been 60 days of back and forth with the seller support team and I still do not have a resolution. What else can I do?
2 Antworten
Troy_Amazon
Hi @Clicknock,
Based off your post, it sounds as though you are dealing with a restricted products issue.
Did you get a new violation after you re-uploaded the listing? If so, you will need to submit a new appeal. These violations are usually triggered by some kind of keyword or phrase. Therefore, editing the listings to remove the keywords (in your case "microbeads") is one way to dispute the violation.
This is a good action to take. In addition to this supporting documentation, You can also provide a written description of the product showing its design and intended purpose. Within this description, you can explain how your product does not violate the restricted products policy.
If you have any additional supporting documentation to further show how this product is policy compliant (such as photographs, product description, packaging inserts, screenshots from the manufacturer, or any proof of exemption),you can attach those to your cases as well.
If your product falls under an exemption, please provide documented proof of this. Screenshots from the corresponding regulatory website (along with corresponding URL) and/or certifications showing the exemption are examples of what would be required in this case.
Once you have submitted the appeal, our team will evaluate your submission. Keep an eye on the cases that will be created when you submit your appeal for further instructions.
Please continue to reach out the community for further assistance.
Regards,
Troy
