Customer used wrong address, admitted it, and got all of their money back. Really, Amazon?!
Hello,
Just here to see if there is anything that can be done about 114-5668225-3777868. The customer admitted in Amazon messages that they used the wrong shipping address. Of course, they didn't tell us this until 2 days after it shipped and it was almost delivered. Then they started an A-to-Z Claim because they didn't get the order. Already you can tell we're dealing with a high level genius here.
Amazon, of course, awarded them the claim and gave them all of their money back. We replied to Amazon and included screenshots (taken directly from Amazon, mind you) of the conversation where the customer admits that it was their fault. But, in a fury of obviousness, Amazon denied all of our appeals.
When initially speaking with the customer we kept it open and asked questions about potential solutions to try to work it out. We never heard back from the customer. Until we got the A-to-Z Claim.
I guess it is OK to just blatantly scam sellers. I mean, we all know this and have dealt with it how many times. But that experience doesn't make this any less frustrating.
Amazon sucks and they only care about the customer, even when the customer breaks all the rules. I guess that's what happens when you're singularly "obsessed with the customer" as they like to say.
Why do we keep bashing our heads into a brick wall over and over? Thanks for listening. I owe you a drink.
Customer used wrong address, admitted it, and got all of their money back. Really, Amazon?!
Hello,
Just here to see if there is anything that can be done about 114-5668225-3777868. The customer admitted in Amazon messages that they used the wrong shipping address. Of course, they didn't tell us this until 2 days after it shipped and it was almost delivered. Then they started an A-to-Z Claim because they didn't get the order. Already you can tell we're dealing with a high level genius here.
Amazon, of course, awarded them the claim and gave them all of their money back. We replied to Amazon and included screenshots (taken directly from Amazon, mind you) of the conversation where the customer admits that it was their fault. But, in a fury of obviousness, Amazon denied all of our appeals.
When initially speaking with the customer we kept it open and asked questions about potential solutions to try to work it out. We never heard back from the customer. Until we got the A-to-Z Claim.
I guess it is OK to just blatantly scam sellers. I mean, we all know this and have dealt with it how many times. But that experience doesn't make this any less frustrating.
Amazon sucks and they only care about the customer, even when the customer breaks all the rules. I guess that's what happens when you're singularly "obsessed with the customer" as they like to say.
Why do we keep bashing our heads into a brick wall over and over? Thanks for listening. I owe you a drink.
9 Antworten
Seller_4zBzdtgCyS9EI
Amazon will not help you. As soon as the buyer notified you, it was time to put in for a package intercept (If it's worth it) or just refund, if it's not.....Such is the life of an Amazon seller....
Seller_Sram36TnVt73c
If you had bought your shipping through Amazon you would have been protected against this.
Amazon does not care about the communications between you and your buyer. They want you to buy your shipping on Amazon and get it in the mail stream by their Ship by date. This policy has been in place since 2016.
If you did buy your shipping through Amazon then you need to appeal until you are reimbursed.
Josh_Amazon
Hello @Seller_mV3LwXfv6Bo9Z,
I understand the situation you are experiencing with your A to Z claim. Thank you so much for providing all the information and the order ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
