Dear Amazon Seller Support
Dear Amazon Seller Support
could you please give me another opportunity to use the market place because, like I said in
my previous appeals, l didn't list the products in a way to avoid detection, but I was
completely unaware and new on the platform, when Amazon launched in South Africa, so all this happened because l was over- excited
to start selling my products on Amazon.co.za and thought red light therapy products fall under beauty
category, not knowing that Amazon regards it as a medical device
please accept my humble apologies from the bottom of my heart and give me a second
chance, to start afresh, l am not going to list any medical devices again, unless, if I have the
required documents.
Thank you and I am looking forward to start afresh
Dear Amazon Seller Support
Dear Amazon Seller Support
could you please give me another opportunity to use the market place because, like I said in
my previous appeals, l didn't list the products in a way to avoid detection, but I was
completely unaware and new on the platform, when Amazon launched in South Africa, so all this happened because l was over- excited
to start selling my products on Amazon.co.za and thought red light therapy products fall under beauty
category, not knowing that Amazon regards it as a medical device
please accept my humble apologies from the bottom of my heart and give me a second
chance, to start afresh, l am not going to list any medical devices again, unless, if I have the
required documents.
Thank you and I am looking forward to start afresh
3 Antworten
Seller_ZJhFeE3tNKzfh
this is 1) the amazon uk forums and 2) the forums are not a means to appeal an account suspension. You’d need to contact seller support via the Contact Us or Help pages
Seller_ZVAz3d5lZuGid
As above reply, this is NOT Seller Support, so no-one from Amazon will see your post (unless you actually tag in some forum moderators) and their powers are very limited and cannot reinstate your account.. Also, I would have thought your appeal should be to South Aftrica (.za)if that is where you are located and/or want to sell.
Abella_Amazon
Hello @Seller_QpvXcfH07yMBR,
This is Abella, from Amazon to help you. From the above post I understand that you are concerned about account reactivation.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
my previous appeals, l didn't list the products in a way to avoid detection, but I was
completely unaware and new on the platform, when Amazon launched in South Africa, so all this happened because l was over- excited
to start selling my products on Amazon.co.za and thought red light therapy products fall under beauty
category, not knowing that Amazon regards it as a medical device
I understand this situation must be concerning for you. While reviewing your post, it looks like certain items were listed in a way that appears to circumvent Amazon's policies.
As a marketplace, Amazon maintains strict guidelines to ensure all products meet legal requirements and platform policies to protect both sellers and customers.
I know this may be frustrating, but these policies are essential for maintaining a safe and trustworthy shopping environment. I understand this may be disappointing, but due to the policy violation that occurred, the account deactivation will remain in effect. While I know this isn't the news you were hoping for, we must maintain these standards to ensure marketplace integrity.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
