Account deactivated for multiple accounts
Greetings, I am a seller on Amazon and have been having serious issues with my account and have not been able to get assistance from amazon. My account was deactivated for "having multiple accounts" and my Fiancé who lives with me also had his account deactivated, it seems that Amazon believes we are the same person with 2 accounts, maybe because we have the same physical address and IP address? I sell women's clothing under the brand French Meadows LLC, a women's clothing and accessory business, he has a film in distribution on Prime, these are 2 totally separate brands and there is no overlap. Wondering if anyone else has had this issue? He has submitted a notarized affidavit that was requested by amazon, but they did not accept it, they want proof that I do not have another account, I just don't know how to prove I don't have something I don't have.
Account deactivated for multiple accounts
Greetings, I am a seller on Amazon and have been having serious issues with my account and have not been able to get assistance from amazon. My account was deactivated for "having multiple accounts" and my Fiancé who lives with me also had his account deactivated, it seems that Amazon believes we are the same person with 2 accounts, maybe because we have the same physical address and IP address? I sell women's clothing under the brand French Meadows LLC, a women's clothing and accessory business, he has a film in distribution on Prime, these are 2 totally separate brands and there is no overlap. Wondering if anyone else has had this issue? He has submitted a notarized affidavit that was requested by amazon, but they did not accept it, they want proof that I do not have another account, I just don't know how to prove I don't have something I don't have.
1 Antwort
Danny_Amazon
Hey there @Seller_STnL2RyFMU8sn- and thanks for posting this situation to the seller forums so my team might have an opportunity to assist!
I wanted to be sure you were armed with this seller university video covering situations where accounts are deactivated due to multiple account policy violations, and how to navigate the appeal process.
If you are still working to get your account reinstated, would you mind sharing your case ID with support here in the thread so I can take a closer look at the account specifics? Conversely, if the situation is resolved, you may consider sharing how you worked with our teams towards reinstatement, in case it helps any future sellers through similar situations.
Thanks in advance,
Danny
