FBA Lost
Recently there are more and more items lost in FBA shippments, and they all get marked as investigation completed, we have to "resolve" the problem by admitting that we didn't put the accurate item quantity in box.
We sent 4 kitchen cleavers in one box to Amazon, which weighed 19LB by UPS, Amazon only received 2, and saying we didn't put accurate item quantity in it, how is it impossible?
FBA Lost
Recently there are more and more items lost in FBA shippments, and they all get marked as investigation completed, we have to "resolve" the problem by admitting that we didn't put the accurate item quantity in box.
We sent 4 kitchen cleavers in one box to Amazon, which weighed 19LB by UPS, Amazon only received 2, and saying we didn't put accurate item quantity in it, how is it impossible?
10 Antworten
Seller_7LrAV0m5llaI7
You don't, you can click the "submit dispute" text button
Bryce_Amazon
Following up, the escalation team has let me know they have reached out to you via a new case (15085615001). Please use this case to work with the team as they look to resolve this issue!
- Bryce
