Weird "accout under review" message from "no-reply@amazon"
Hi!
I just received this message:
----------------------------
Hello,
Thank you for your response. Your account is currently under review by the department in charge. We will be reaching out to you via email in the next 24 to 48 business hours.
We ask you not to open new accounts because any new orders that you place may be canceled.
Sincerely,
Account Specialist
Amazon.ca
-----------------------
It was sent to my seller account e-mail but it looks like it's more related to a buyer account...
I haven't used the buyer account associated to this e-mail for at least 5 years so I don't understand what the problem could be. Also it starts with "Thank you for your response". I haven't responded to anything so unsure what it's referring to...
I have no problem at all in my seller account health and no seller performance notification either.
The only thing out of the ordinary that happened recently (yesterday) was a buyer that was being abusive and started a AtoZ claim for false reasons after I refused to retro-actively price match her order to one from another seller in used condition. In my response to the claim, I asked Amazon to consider putting a red flag on her buyer account in case she has an history of doing things like that.
Then the following morning I get this message. Hopefully this isn't related and they didn't put a red flag on my account instead of hers...
Weird "accout under review" message from "no-reply@amazon"
Hi!
I just received this message:
----------------------------
Hello,
Thank you for your response. Your account is currently under review by the department in charge. We will be reaching out to you via email in the next 24 to 48 business hours.
We ask you not to open new accounts because any new orders that you place may be canceled.
Sincerely,
Account Specialist
Amazon.ca
-----------------------
It was sent to my seller account e-mail but it looks like it's more related to a buyer account...
I haven't used the buyer account associated to this e-mail for at least 5 years so I don't understand what the problem could be. Also it starts with "Thank you for your response". I haven't responded to anything so unsure what it's referring to...
I have no problem at all in my seller account health and no seller performance notification either.
The only thing out of the ordinary that happened recently (yesterday) was a buyer that was being abusive and started a AtoZ claim for false reasons after I refused to retro-actively price match her order to one from another seller in used condition. In my response to the claim, I asked Amazon to consider putting a red flag on her buyer account in case she has an history of doing things like that.
Then the following morning I get this message. Hopefully this isn't related and they didn't put a red flag on my account instead of hers...
17 Antworten
Seller_MYY5uBmeYyehr
By the way, I decided to check my buyer account, which shares the same email address as my seller account, and found the mentioned message in its inbox. So, it seems the message is indeed legitimate.
Given this, I'm starting to feel a bit concerned about the potential implications for my seller account. If anyone has been in a similar situation or has any insights, I would really appreciate your input.
Additionally, if one of the moderators could take a moment to look into this, I would be extremely grateful.
Seller_MYY5uBmeYyehr
I just realized something that's got me pretty worried. If, for any reason, my buyer account gets shut down, I found out it would also lock me out of my seller account. This is a huge deal for me because I've got thousands of listings up and tons of inventory in FBA. Losing access means I can't reach Seller Support, can't post on the forums, basically can't do anything to sort things out.
I'm hoping someone here, maybe @Ricardo_Amazon,@Jessica_Amazon, or @Charly_Amazon, can help me figure out what to do just in case my buyer account gets hit and I lose access to my seller side of things. Any advice on how to protect my seller account or what my next steps should be would really help me out.
Thanks a lot for looking into this.
Seller_n7H9enw5h5UyH
the reply is Amazon.ca as in it’s Canada, not US. Many issues come from there because the US synchronized automatically. So if you’re unaware, just change the marketplace at the top and click Canada then go to account health to address the issues
Seller_x39QeHgyQBSFL
It's not legitimate unless it's loaded with spelling, punctuation and grammar errors and ends with an Indian name.
Atlas_Amazon
Hello @Seller_MYY5uBmeYyehr
Thank you for the information provided regarding the recent messaging received. I understand the concerns are related to your buyer account. Have you contacted customer service to determine why the review is ongoing? You can contact them at 1-888-280-4331 to find out more information.
We would recommend placing the selling account on vacation mode if you believe that you might experience issues with access. If you do have any additional information to share, we ask that you refer to this thread for support.
Best,
Atlas
Seller_euWk0xWbAjDs7
i dont think that is weird. it is a notification of account being under review and they dont want you replying to them about this review until they contact you with more details
Charly_Amazon
Hello @Seller_MYY5uBmeYyehr
Thank you for your message and your participation on this forum.
I understand the issue has been clarified, is that correct ?.
If not, let me know so we can follow up.
Charly_Amazon
Seller_MYY5uBmeYyehr
Hi @Charly_Amazon!
As of now, I haven't received any further communication regarding the "Account under review" message, despite the 24-48 hours timeframe mentioned in their message having passed.
However, I did get an update on the A-to-Z claim I mentioned in my initial post, informing me that it has been closed in my favor.
At this point, I'm inclined to think the initial message might have been sent to me in error and was somehow related to that A-to-Z. So, I'm not overly concerned anymore. Still, your follow-up is greatly appreciated!
Thanks!
Seller_CQR9OnQIOpmel
I've had several occassions in 20 years when I file a complaint on a buyer, but mostly other sellers, and receive a similar message. Sucks to complain but I guess it's fair to expect Amazon to look at both parties. You could actually be the bad actor using some kind of retaliation, false reporting, etc. An unethical buyer could actually be in the right in Amazon's estimation. Fair warning, with Amazon, the customer is always right. Many sellers here complain Amazon pressures you to give your stuff away and there are customers who take advantage of it until they do it too many times. Then they open a new account.
Seller_9Uf78DYSZ2lcW
FYI, just because you don't use the buyer account linked to your selling account, that doesn't mean that Amazon doesn't know about the buyer account you DO use even if it doesn't have the same email or name on it. IF any of the payment methods on it have the same name or address as your seller account, Amazon Knows that buyer account is linked to you in some way so as an amazon seller, always be careful to follow the rules as an amazon buyer and make sure your family follows the rules too.
