Hello ,

I am reaching out to the community for advice and support regarding a persistent issue we’ve been facing with Amazon’s FBA service that has significantly impacted our business. Three months ago, we sent a pallet of our product (ASIN: B0CRVW7H8D) intended exclusively for distribution in specific markets due to regulatory compliance. Despite our account settings explicitly prohibiting shipments outside these regions, our products were erroneously sent to a warehouse in Germany.

Since discovering this error, we have been in continuous communication with Amazon’s Support, receiving multiple assurances that the matter would be addressed urgently. Unfortunately, despite these promises, there has been no resolution, and our calls for action seem to be met with repetitive delays and unfulfilled commitments.

This mishandling has not only resulted in significant financial losses due to the perishable nature of our products but has also hindered our ability to meet demand in our approved markets. What’s more troubling is Amazon’s recent communication indicating no intention to compensate for the loss or expedite the correction process, suggesting a wait of another 30 days for potential resolution.

We are now considering escalating this matter through legal channels and public platforms to seek a resolution and prevent further damage.

Has anyone else experienced similar issues with FBA shipments being misrouted? How did you manage to resolve it, and do you have any advice on dealing with Amazon’s support to expedite action?

Any insights or guidance from this community would be greatly appreciated as we navigate this challenging situation.

Thank you for your support.

Best regards,