Amazon's Refusal to Address Unauthorized Resale of Our USPTO Registered Product "Natural Shilajit Capsules" by Hijacker
Dear Amazon Community,
We, Global Wellnest Distribution, Inc., urgently seek your assistance in addressing a critical issue impacting our business on the Amazon platform. Our product, "Natural Shilajit Capsules" (1-2 Months Supply) - 60 Count (ASIN: B08XBBHV42), is being unlawfully resold by unauthorized sellers, specifically NON PACEY LLC, operating as Eny LLC, a hijacker.
Background:
Global Wellnest Distribution, Inc. is the manufacturer of "Natural Shilajit Capsules," a premium health supplement sold on Amazon. We hold a United States Patent and Trademark Office (USPTO) Registered Trade Mark (Number 7132920) for this product. Despite our efforts to address this issue with Amazon, the unauthorized resale by Eny LLC persists, negatively impacting our business and brand reputation.
Steps Taken:
- We diligently reported the infringement to Amazon's Brand Registry team, providing extensive evidence of the unauthorized resale and our distribution policies.
- Unfortunately, our requests for assistance have been met with rejection from Amazon, despite our clear documentation and evidence.
- The failure of Amazon to address this issue effectively has allowed hijackers like Eny LLC to continue undermining our business.
Request for Assistance:
We urgently seek assistance from the Amazon community and Amazon's support team to address this issue. The unauthorized resale of our product not only undermines our business's competitiveness but also jeopardizes consumer trust and product authenticity.
Specifically, we request:
- Guidance from fellow sellers who may have faced similar challenges and successfully resolved them.
- Intervention from Amazon's support team to escalate this case to higher management for a thorough review and resolution.
- Additional strategies or steps that can be taken to safeguard our brand and enforce our distribution agreements effectively.
Conclusion:
We remain committed to upholding the integrity of our brand and fostering a fair marketplace for all sellers on Amazon. Your support and assistance in resolving this urgent matter are invaluable to us. Thank you for your attention, understanding, and cooperation.
Sincerely,
Global Wellnest Distribution, Inc.
Amazon's Refusal to Address Unauthorized Resale of Our USPTO Registered Product "Natural Shilajit Capsules" by Hijacker
Dear Amazon Community,
We, Global Wellnest Distribution, Inc., urgently seek your assistance in addressing a critical issue impacting our business on the Amazon platform. Our product, "Natural Shilajit Capsules" (1-2 Months Supply) - 60 Count (ASIN: B08XBBHV42), is being unlawfully resold by unauthorized sellers, specifically NON PACEY LLC, operating as Eny LLC, a hijacker.
Background:
Global Wellnest Distribution, Inc. is the manufacturer of "Natural Shilajit Capsules," a premium health supplement sold on Amazon. We hold a United States Patent and Trademark Office (USPTO) Registered Trade Mark (Number 7132920) for this product. Despite our efforts to address this issue with Amazon, the unauthorized resale by Eny LLC persists, negatively impacting our business and brand reputation.
Steps Taken:
- We diligently reported the infringement to Amazon's Brand Registry team, providing extensive evidence of the unauthorized resale and our distribution policies.
- Unfortunately, our requests for assistance have been met with rejection from Amazon, despite our clear documentation and evidence.
- The failure of Amazon to address this issue effectively has allowed hijackers like Eny LLC to continue undermining our business.
Request for Assistance:
We urgently seek assistance from the Amazon community and Amazon's support team to address this issue. The unauthorized resale of our product not only undermines our business's competitiveness but also jeopardizes consumer trust and product authenticity.
Specifically, we request:
- Guidance from fellow sellers who may have faced similar challenges and successfully resolved them.
- Intervention from Amazon's support team to escalate this case to higher management for a thorough review and resolution.
- Additional strategies or steps that can be taken to safeguard our brand and enforce our distribution agreements effectively.
Conclusion:
We remain committed to upholding the integrity of our brand and fostering a fair marketplace for all sellers on Amazon. Your support and assistance in resolving this urgent matter are invaluable to us. Thank you for your attention, understanding, and cooperation.
Sincerely,
Global Wellnest Distribution, Inc.
1 Antwort
Seller_kIukTwdhvntAp
This is only a FORUM and not Amazon so only sellers are here 95% of the time.
WHITELISTING
It seems clear that Amazon is only allowing MAJOR brands to 'whitelist' which sellers are authorized.
It was suggested by one of the long term experienced sellers on a different forum that the following has worked successfully in the past.
Have your attorney send a carefully worded Demand Letter (by Certified Mail) to Amazon’s "Office of the General Counsel".
These are the most recent addresses I could find for the legal beagles…………...
Amazon.com Legal Department
410 Terry Avenue North
Seattle, WA 98109-5210
Amazon.com Legal Department
P.O. Box 81226
Seattle, WA 98108
I would think that you would want to include appropriate paperwork showing ownership of the TM from the USPTO, proof of registration in Brand Registry, and, any links to cases and messages that show that SO FAR Amazon has refused to protect your brand.
Basically, you need to put Amazon on notice that you expect the protections promised by Brand Registry.
