Urgent Help Needed for Missing Shipment
Hello fellow sellers,
I am facing a serious issue with my missing shipment and need your support. I sent a shipment on September 29, 2023 (Shipment ID: FBA17F27W97L), and it has been missing at Amazon ever since. I have raised multiple cases with Amazon Seller Support and sent numerous escalation emails, but none have been addressed.
For the past three months, my case in Amazon Seller Central has been stuck in "Pending Amazon Action" with no response. I am extremely disappointed and feel helpless without a proper channel to resolve this issue.
Has anyone else faced a similar problem or can offer advice on how to get Amazon's attention and expedite this process? Any assistance would be greatly appreciated.
Thank you.
Urgent Help Needed for Missing Shipment
Hello fellow sellers,
I am facing a serious issue with my missing shipment and need your support. I sent a shipment on September 29, 2023 (Shipment ID: FBA17F27W97L), and it has been missing at Amazon ever since. I have raised multiple cases with Amazon Seller Support and sent numerous escalation emails, but none have been addressed.
For the past three months, my case in Amazon Seller Central has been stuck in "Pending Amazon Action" with no response. I am extremely disappointed and feel helpless without a proper channel to resolve this issue.
Has anyone else faced a similar problem or can offer advice on how to get Amazon's attention and expedite this process? Any assistance would be greatly appreciated.
Thank you.
7 Antworten
Bryce_Amazon
Good morning.
Do you have the case number for this case that is stuck in Pending Amazon action? I would like to review the details to determine how best I can assist. I look forward to hearing from you!
- Bryce
Seller_4kTKx49pnhW6d
It's difficult to find a solution. The seller who shipped the goods from Amazon requested an unreasonable refund. The order item was refunded, but the item was not returned to the seller or Amazon warehouse. Regarding this issue, Amazon customer service has not given me a clear response, and I am also very distressed
Seller_rI7BZIczK8iAC
Whoever is reading this thread and asking himself why the OP does not provide the case ID for further investigation offered by a mod:
HE TOO, he doesn't know that he has to click "Notifications" on top of the forum to see the answers in this forum.
Unbevlievable but true. Half of the newbies don't know that simple thing. How they are supposed to understand, how Amazon's platform is working? Doomed to failure from the start.
