I’ve been an Amazon seller for 3 years, but a back-end system glitch just cost me my entire peak summer revenue.

FC Mismatch: Shipment creation assigned destination BER8, but internal back-end logs recorded HAJ1.

Refused Delivery: Carrier attempted delivery to assigned BER8, but Amazon refused it.Current Status: Merchandise stuck for 6+ weeks with carrier fees piling up.Support Loop: 

For weeks, Seller Support sent identical canned replies: "We are contacting the relevant team..." 

A support rep finally audited the internal logs and confirmed the system-level address mismatch between BER8 and HAJ1.

Impact: Because of Amazon's technical error, I completely missed the summer season—the main sales driver for my brand. 

I am facing lost seasonal revenue, ranking penalties, and carrier holding fees.

Has anyone else experienced front-end/back-end FC destination discrepancies?

[Moderator Edit: Spam entfernt]

👉Pünktliche Lieferung Rate 90% bald verpflichtend und Bearbeitungszeit verkürzt

... never ending story

"Amazon fordert regelmäßig aktualisierte Sicherheitsunterlagen für Produkte in regulierten Kategorien an. Dies gilt auch, wenn Produkte Herstellerzertifikate wie LEGO tragen. Die Anforderung ist Teil der Sicherheitsvorschriften EU Produkt für Kinderspielzeug, das auf Amazon.de verkauft wird."

Hello Amazon Moderators and Fellow Sellers,

I am looking for guidance regarding a very concerning return situation involving a high-value international order on Amazon.de.

Case ID: 12648201332

A customer opened a return request for a product worth €528.96.

Immediately after the return request was opened, we contacted the customer, requested additional information regarding the reported issue, and attempted to resolve the situation professionally.

The customer never responded.

The customer did not reply to any of our messages before or after the refund was issued.

According to Amazon's own investigations and escalation responses:

The item has not been returned.

No inbound return shipment exists.

No return tracking information exists.

The customer never provided tracking information.

The customer remains completely unresponsive.

The customer is no longer required to return the item.

SAFE-T reimbursement is unavailable.

No alternative reimbursement path is available.

Despite the item never being returned, a full refund of €528.96 was issued.

Seller Support and the Escalation Department explained that this occurred under the Out-of-Country Return Policy because our return address is located outside the destination country.

We understand the policy explanation.

However, our concern is the outcome.

Amazon has confirmed that:

The product was never returned.

No return shipment exists.

The customer is not responding.

The seller lost both the product and the payment.

No reimbursement mechanism is available.

For a low-cost item this would already be difficult, but for a product valued at €528.96 the impact is substantial for a small business.

We are not asking moderators to override policy.

We are asking whether any seller protection mechanism exists when:

The item is never returned.

The customer remains completely unresponsive.

The seller loses both the item and the payment.

SAFE-T is unavailable.

No reimbursement path exists.

We would greatly appreciate any guidance from moderators or experienced sellers.

If a moderator is willing to review the case history, the related support case is:

Case ID: 12648201332

Thank you for your time and assistance.