Pending Order -Awaiting Payment verification
I currently have 4 orders that are classified as pending, and the reason says that the "Pending" is due to "Awaiting Payment Verification." Although this sounds self explanatory, could someone help me understand if this is more complicated? I say this only because I am a new seller who is still waiting for their very first inventory shipments to be classified as "Closed."
My "Ship to Amazon FBA" is taking forever for a shipment that is so small, and now it is undergoing FC transfers to 8 different FC's for some reason??
Please help, thank you.
Pending Order -Awaiting Payment verification
I currently have 4 orders that are classified as pending, and the reason says that the "Pending" is due to "Awaiting Payment Verification." Although this sounds self explanatory, could someone help me understand if this is more complicated? I say this only because I am a new seller who is still waiting for their very first inventory shipments to be classified as "Closed."
My "Ship to Amazon FBA" is taking forever for a shipment that is so small, and now it is undergoing FC transfers to 8 different FC's for some reason??
Please help, thank you.
6 Antworten
Seller_Hi7wbO2Kbo6bl
You do not say if your pending orders are FBA or FBM.
If FBA "pending" may show for various reasons, some of them having only to do with Amazon itself.
If FBM, then pending indicates a problem with buyer payment. In theory, an FBM order may be in pending up to 21 days, but this would be unusual. Buyer has seven days to correct payment info. Then if that does not work, another seven days to try again, and one more seven day period.
CR_Amazon
@Seller_RXSW9dWFh2Zmw
I can corroborate the information provided by @Seller_Hi7wbO2Kbo6blabove that in some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days. Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information.
Please feel free to refer to the help page on pending orders here.
CR_Amazon
Seller_bV6yD4MirbNcu
Hi everyone,
I’ve been experiencing this issue for several days now, and I wanted to see if anyone else has faced something similar. I’m a new Amazon seller, and my product became available for sale with FBA on February 19. Since then, I have received 7 orders, but all of them are stuck in "Pending Awaiting Payment Verification." Not a single order has successfully processed, which makes me suspect there is an issue with Amazon’s system or my account configuration.
I’ve contacted Seller Support multiple times (Ticket 17252760971) and spoke with Kahkasha, BEAULA, and Kimberly. Their only response is that this issue can only be escalated after 21 days and that I should simply wait for it to resolve itself. However, I strongly believe this needs to be escalated now for the following reasons:
1️⃣ All Orders Are Stuck – No Successful Transactions
If I had 1,000 orders and only 7 were pending, that might be normal.
In my case, 100% of my orders are stuck in "Pending" for days—this is clearly not normal.
These are different buyers using different credit cards, and I’ve confirmed with at least one that their payment was successfully processed on their end.
2️⃣ Waiting 21 Days Is Unreasonable & Harmful to My Store
These are my first sales, and they are critical for my store’s success.
If this continues for 21 days, buyers may cancel orders or leave bad reviews, damaging my store before it even gets off the ground.
3️⃣ Standard "Pending" Order Explanations Do Not Apply
Credit Card Authorization Issue? No, at least one buyer confirmed their payment went through.
Convenience Store Payment Not Completed? No, the buyer confirmed they paid.
Waiting for Multiple Items to Be Gathered? No, at least one buyer ordered a single item.
Out-of-Stock Issues? No, my product is fully in stock.
Subscribe & Save Delay? No, orders were placed as one-time purchases.
Since none of the usual reasons apply and not a single order has been processed successfully, this strongly suggests a system issue that Amazon should investigate now—not after 21 days.
Has anyone else encountered this issue? How did you get it resolved? Any advice would be greatly appreciated!
@Seller_Hi7wbO2Kbo6bl@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@SEAmod
@KJ_Amazon
@Nikki_Amazon
@Christine_Amazon
@Seller_kIukTwdhvntAp
Seller_Hi7wbO2Kbo6bl
How has this happened. You absolutely should not be contacting these buyers for any question about payment. This is a fairly serious violation. Buyer seller messaging has strict guidelines.
FBA orders may be pending for a variety of reasons that have nothing whatever to do with buyer payment.
