the mobile phone lost 。Can not Recover my Account after Two-Step Verification Fails
When I try to log in my account, after enter the password, Amazno want us to "Enter verification code" for two-step verification, but the phone is lost, so i can't receive the OTP code, to log in my account. I contacted the seller support team, they give a link to recover my account, to upload my identity document, to disable two-step verification, but go trough the process, the system ask to log in, but without OTP code, i can't login, so i can't upload identity document, so i can't disable two-step verification, so i can't login my account. Is there anyone can help me with this issue?
To clear the issue, i restate my problem:
1. I can't receive the OTP code for two-step verification, so i can't login my account.
2. seller support team give me a link to upload my identity document, to recover my account, to disable two-step verification.
3. But about this link to upload the document, i have to login acount with OTP Code first.
4. So i can't uplaod the document to disable two-step verification, i can't login my acount.
I think this is a system bug or logical trap, to recover my acount still need OTP code, because i can't receive the OTP code, so i want to recover my account, if i can receive the OTP code, why i want to recover my account to log in?
the mobile phone lost 。Can not Recover my Account after Two-Step Verification Fails
When I try to log in my account, after enter the password, Amazno want us to "Enter verification code" for two-step verification, but the phone is lost, so i can't receive the OTP code, to log in my account. I contacted the seller support team, they give a link to recover my account, to upload my identity document, to disable two-step verification, but go trough the process, the system ask to log in, but without OTP code, i can't login, so i can't upload identity document, so i can't disable two-step verification, so i can't login my account. Is there anyone can help me with this issue?
To clear the issue, i restate my problem:
1. I can't receive the OTP code for two-step verification, so i can't login my account.
2. seller support team give me a link to upload my identity document, to recover my account, to disable two-step verification.
3. But about this link to upload the document, i have to login acount with OTP Code first.
4. So i can't uplaod the document to disable two-step verification, i can't login my acount.
I think this is a system bug or logical trap, to recover my acount still need OTP code, because i can't receive the OTP code, so i want to recover my account, if i can receive the OTP code, why i want to recover my account to log in?
1 Antwort
Seller_rI7BZIczK8iAC
First: If your problem is REALLY only your lost phone, there is a simple solution: go to your mobile provider, buy a new phone and a SIM card with the EXACT same number you had.
If this isn't true it doesn't matter because there ARE some sellers in other countries who can no longer log in with the phone. Read carefully my thread at the end of this comment, study the links and watch the mentionned video.
At some moment in the process Amazon will send you a OTP code on your email, closely watch your mail box.
Take two quiet hours, study the thread and the link and you will succeed. I will NOT answer further, anything you need is in the thread and the link. BUT, it needs time and care to execute.
