Chargeback email notification but reply email says I responded to a no reply email
Hello. We don't get many chargebacks at all but when we have they usually send an email and it apears that you should respond to the email and no where does it say "No reply". Below is the email sent back when I responded to the original email they sent me which is below that. There is no option on Seller Central under chargback claims for me to submit this information so how am I supposed to respond? I guess I will email the cb-seller-query email that is listed in their reply email back to me.
Can Amazon please clean up some of their processes so we don't have to do everything 2-3 times and 2-3 different ways, this really should be much easier.
Chargeback email notification but reply email says I responded to a no reply email
Hello. We don't get many chargebacks at all but when we have they usually send an email and it apears that you should respond to the email and no where does it say "No reply". Below is the email sent back when I responded to the original email they sent me which is below that. There is no option on Seller Central under chargback claims for me to submit this information so how am I supposed to respond? I guess I will email the cb-seller-query email that is listed in their reply email back to me.
Can Amazon please clean up some of their processes so we don't have to do everything 2-3 times and 2-3 different ways, this really should be much easier.
2 Antworten
LeviDylan_Amazon
Hello @Seller_VWXLKgCdlobY6,
Thank you for reaching out on the Forums.
I see that you have questions about the chargeback claims process.
For this, I am engaging a Community Manager to review this situation further.
If you have any further questions or updates to provide, please feel free to respond here in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Josh_Amazon
Hello @Seller_VWXLKgCdlobY6,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand that you want more clarification about how to submit the information correctly for the chargeback claims you received. I found the following article that has the step by step process:
In addition, thank you for letting us know about the inconvenience you've experienced with the lack of communication and resources on how to effectively manage this issue. I am making sure to pass along your feedback to our internal team so we can make sure we improve our mechanisms for all of our sellers.
In case you have further questions, don't hesitate on reaching out to our Seller Support team.
Kind regards,
-Josh
