Identity verification is not completing although all documents have been uploaded long time ago
I am trying to get approved on germany region. On USA region I am fully verified. I am getting an email now to get my face and id document verified:
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Hello,
We have received your submission and verified your documents, but we require additional information to reactivate your account.
How do I reactivate my account?
To reactivate your account, take one of the following actions to complete your identity verification:
-- Take a photo of your face and ID document using the Seller Central ID document photo service. This feature allows you to complete your identity verification in about 2 minutes and is available anytime.
-- Join a video call with an Amazon associate and show them the original documents that you provided when you registered your account.
This identity verification is required as an enhanced security measure.
What happens if I do not complete the identity verification?
If you do not complete your identity verification by either using the face and ID document photo service, or by showing our associate the original documents during a video call, your account may remain deactivated.
How to complete the identity verification by taking a photo of your face and ID document
1. Go to Seller Central using the following link and sign in to your account when prompted:
https://sellercentral.amazon.com/mario/v2/rf/flow/AutoIDV/page/AutoIDV/render?serviceType=ALL&serviceTier=ALL
2. On the "Verify your identity by taking a photo of your face" page, follow the on-screen instructions to take photos of your face and ID document using the camera on your device.
We will compare your identity document and face photo to determine if they match.
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But when I go to the link https://sellercentral.amazon.com/mario/v2/rf/flow/AutoIDV/page/AutoIDV/render?serviceType=ALL&serviceTier=ALL I get the following message:
We have completed our review of your face and ID document images.
We are conducting further checks on the information you provided during registration and we may contact you by email for further clarification within two business days.
Although it has been a couple weeks sine I completed this step. I got my USA account verified then. @Amazon please help.
Identity verification is not completing although all documents have been uploaded long time ago
I am trying to get approved on germany region. On USA region I am fully verified. I am getting an email now to get my face and id document verified:
-----
Hello,
We have received your submission and verified your documents, but we require additional information to reactivate your account.
How do I reactivate my account?
To reactivate your account, take one of the following actions to complete your identity verification:
-- Take a photo of your face and ID document using the Seller Central ID document photo service. This feature allows you to complete your identity verification in about 2 minutes and is available anytime.
-- Join a video call with an Amazon associate and show them the original documents that you provided when you registered your account.
This identity verification is required as an enhanced security measure.
What happens if I do not complete the identity verification?
If you do not complete your identity verification by either using the face and ID document photo service, or by showing our associate the original documents during a video call, your account may remain deactivated.
How to complete the identity verification by taking a photo of your face and ID document
1. Go to Seller Central using the following link and sign in to your account when prompted:
https://sellercentral.amazon.com/mario/v2/rf/flow/AutoIDV/page/AutoIDV/render?serviceType=ALL&serviceTier=ALL
2. On the "Verify your identity by taking a photo of your face" page, follow the on-screen instructions to take photos of your face and ID document using the camera on your device.
We will compare your identity document and face photo to determine if they match.
----
But when I go to the link https://sellercentral.amazon.com/mario/v2/rf/flow/AutoIDV/page/AutoIDV/render?serviceType=ALL&serviceTier=ALL I get the following message:
We have completed our review of your face and ID document images.
We are conducting further checks on the information you provided during registration and we may contact you by email for further clarification within two business days.
Although it has been a couple weeks sine I completed this step. I got my USA account verified then. @Amazon please help.