Orders more than two years old to be archived from September
Starting in September 2023, orders more than two years old will be archived on a monthly basis.
To ensure data security and a safe customer experience, archived orders do not contain personally identifiable information on buyers, such as names, phone numbers, addresses and gift messages.
If you require any buyer information for accounting or tax purposes, please ensure that you download it by the end of August, or within two years of the order being placed..
Archived orders still contain many other data fields, including purchase date, product name, ASIN, quantity, price, tax, customer charged shipping fee and sales channel.
Orders more than two years old to be archived from September
Starting in September 2023, orders more than two years old will be archived on a monthly basis.
To ensure data security and a safe customer experience, archived orders do not contain personally identifiable information on buyers, such as names, phone numbers, addresses and gift messages.
If you require any buyer information for accounting or tax purposes, please ensure that you download it by the end of August, or within two years of the order being placed..
Archived orders still contain many other data fields, including purchase date, product name, ASIN, quantity, price, tax, customer charged shipping fee and sales channel.
33 Antworten
Seller_Nprc5XWvdLYk9
You cant do this!
A business is expected under uk law to retain (or at least maintain access to) these documents for 7 years for tax purposes.
many sellers will have 10s if not 100s of thousands of orders,
if they are now expected to download all the order details for their own archiving that is causing a greater security risk than leaving them accessible via the amazon accounts.
Seller_xUKHc5xSYJmI4
My understanding is the same for tax purposes we as supposed to retain the information for 7 years. We have some customers who want to put in a claim for none receipt of order two or more years later how will this help when the information is removed? Is it a case we have to go through our filing system to recover the data when the simple way is to check the order history. The same if the seller is expected to provide a VAT invoice few years after order is placed.
We have noticed Amazon has already started removing names and part addresses for orders just placed after a week or so now. When we used our own shipping method we used to record all customer details now the information is limited when you download the order reports.
Just an observation I did not see any tracking information on the order reports ?
Seller_DTufFoxJuMU0M
I often wonder how these people get “caught”, is it random checks, or does someone report them?
I know a gardener that only declares about half his income (apparently not all his payments are in cash either…), but how would HMRC actually catch him?
Seller_KM2No8jybV32S
That’s exactly the clarity I would expect them to be forthcoming with in respect to this statement. We’ve always relied on the invoices being available within the order ID, and as far as tax and accounting are concerned I’ve always been led to believe that as long as you have a process that you should be able to rely on as working then that’s acceptable.
I’d argue that it should be accepted that if Amazon store order details and invoices then that’s reasonable to rely on that being available.
I’ve had a poke around and you can batch download PDF invoices, but the file names are not the Order ID’s in Amazon so correlating them to orders is a laborious process.
They are also of course full of the GDPR sensitive data that Amazon seems to want nothing to do with, and that it is actively forcing our CRM software to remove after (I think) 30 days when it integrates with Amazon’s API.
