Fake Returns
Due to amazons return policy Customers are cheating, They purchase & return their used product stating that they received used product
we are suffering huge loss because of this & even ASIN gets blocked due to high returns
can any1 help
Fake Returns
Due to amazons return policy Customers are cheating, They purchase & return their used product stating that they received used product
we are suffering huge loss because of this & even ASIN gets blocked due to high returns
can any1 help
42 Antworten
Jessica_Amazon_
Hello all,
Thanks for your posts. Due to the account specific nature of this matter I am unable to investigate these issues via the forums.
However, there is an option to report suspicious orders. You can find out more on this help page: Fake order or buyer abuse check for Easy Ship or Self-Ship orders.
Regards,
Jessica
Seller_U6OJNfr6y8clM
amazon easy ship team is also involved in this scam, they will have option to reprint the shipping label, they are changing the original packages. We are also facing huge loss
Seller_2xUlly0p56XbD
The same issue I faced for the last 2 years, Amazon Should also think about sellers and make good policies where seller and customer both should be in safe hands.
Seller_An3HwxWMtAIYx
We have no other except filling claims
Seller_06EJEmB11wDhT
Facing the same issue. My product weighs around 4-5kgs and in return I am receiving 10 gms battery, soap, light bulbs, etc. How can they accept return of 4kg product with this small items. If this keeps happening will be difficult to continue selling on amazon. Amazon seriously needs to look into this.
Seller_CC2YwHBRdqqrx
true same issue loss been increases and due to this amazons profit been increased so every thing is ok
Seller_1U1zHAhWLk8uR
Bhejte kuch h or aata kuch hai. Sick of these scams.
Seller_hYJUsKW3zyNcV
I think amazon should launch customer rating program so that we sellers can check customers order and return history. This way we seller can be cautious before dispatching the order. As a precaution we can make a videography of product packaging and dispatch process. If a customer can rate us and amazon should allow us to rate the customer. So, that customer may stop cheating.
Seller_snw1wAHmEF9lF
Yes i am also facing this problem of return by buyer. Some fake customer are returning the product without any reason. Amazon should mark such buyer and should charge some amount during return or they should make amendments in their return policy. Every seller faces loss when his listing get suppressed due to these returns. I would like to request AMAZON to take in to consideration the loss and mental stress faced by your sellers due to misuse of this great online shopping platform by some fake buyers.
Seller_w4EirSUqltcl3
Nobody will help you here. Don't expect now.
We sellers are safe when the person who is delivering the item shows the product before handing over the same and confirms it. Once confirmed, no exchange can be done. If this kind of policy comes, only then we sellers can breathe and make some profit.
Seller_Fg3oEKc0OZm4d
SOLUTION on fake returns:If you are shipping through self ship or easy ship such problem may occur because Amazon can not check authenticity of your shipped product but,
if you start selling same thing through FBA, then whenever customer raise such complaints, Amazon will investigate against buyer first because Amazon itself picked, packed and shipped the item through FBA.
In such kind of investigation, buyer fails and Amazon reject the return request even block such buyers to order on Amazon further and that is called CAP investigation (CUSTOMER ABUSIVE PREVENTION) but this is only possible through FBA.
Further, in easy ship or self ship, you have to change return authorization settings from automatic to manual but that may cause A to Z claims against you so FBA is much better to protect from this kind of fraud.
[Moderator Edit: Personal Information removed]
