help with auto-authorised returns
I need some advice regarding processing a return request.
I have received a return request for an expensive book, the reason being 'Incompatable or not useful for intended purpose'.
Amazon's guidelines state that this is a situation in which the buyer should fund the return costs.
In the message the green 'auto-authorised' box is ticked, and I am given for options to click on to proceed: 'Edit Authorisation', 'Issue Refund', 'Complete' and 'Contact Buyer'.
Which of four do I click on? How do I know/find out that the buyer will be debited for the cost of the return label?
Also, do Amazon keep their commission on the amount the buyer paid, or will that be returned to me?
Any advice would be welcome. Amazon's voluminous notes on this don't seem to address these questions.
help with auto-authorised returns
I need some advice regarding processing a return request.
I have received a return request for an expensive book, the reason being 'Incompatable or not useful for intended purpose'.
Amazon's guidelines state that this is a situation in which the buyer should fund the return costs.
In the message the green 'auto-authorised' box is ticked, and I am given for options to click on to proceed: 'Edit Authorisation', 'Issue Refund', 'Complete' and 'Contact Buyer'.
Which of four do I click on? How do I know/find out that the buyer will be debited for the cost of the return label?
Also, do Amazon keep their commission on the amount the buyer paid, or will that be returned to me?
Any advice would be welcome. Amazon's voluminous notes on this don't seem to address these questions.
7 Antworten
Seller_hOZNPw7G8FIjl
Do not click on any of them until you have received the book back. Once returned and if it is in the same condition as which you sent it, you click Issue Refund. Regarding the returns label can you see it against the order? Knowing Amazon they will have given a pre-paid label. In which case you can deduct the postage cost from the refund, but be prepared for an A-Z claim.
Amazon keep 20% of the fees.
