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Seller_mLMWPp4pGpLzc

Reviews do not follow community guidelines. How to get them removed

We are a vendor to Amazon and we have received negative multiple reviews on our listings related to shipping being late or the package arriving broken. The problem is all these orders were shipped by Amazon and we therefore want to remove these reviews.

I have tried contacting support, report the reviews and even reached out to community email address. There hasn't been any action taken.

Any suggestions?

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Seller_mLMWPp4pGpLzc

Reviews do not follow community guidelines. How to get them removed

We are a vendor to Amazon and we have received negative multiple reviews on our listings related to shipping being late or the package arriving broken. The problem is all these orders were shipped by Amazon and we therefore want to remove these reviews.

I have tried contacting support, report the reviews and even reached out to community email address. There hasn't been any action taken.

Any suggestions?

10
12 Aufrufe
2 Antworten
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Seller_Hi7wbO2Kbo6bl
In Antwort auf: Post von: Seller_mLMWPp4pGpLzc

Assuming you are talking about product reviews you can do nothing. Opening cases will be a waste of time. You will be given that community email which is just a placebo for disgruntled sellers. The messages are not read and there will certainly not be a response.

If you are talking about seller feedback, that is entirely different and if the issue is delivery and FBA was used the feedback is eligible for strike-through (not removal)

But for product review -- Amazon removes those only for reasons of their own -- never in response to seller request.

Those guidelines for product review are just that -- guidelines for the buyer. Amazon "guidelines" are rules when it applies to sellers; not so with buyers. If a review is allowed to post -- it stays.

00
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Glenn_Amazon
In Antwort auf: Post von: Seller_mLMWPp4pGpLzc

Greetings @Seller_mLMWPp4pGpLzc,

In general Amazon will not provide any details on investigations into Customer Reviews. You can report the review for violation using the button next to the review however Amazon makes the final determination on what is retained.

img

Amazon takes product reviews very seriously and will only remove in very specific circumstances. Thank you for your understanding.

-Glenn

00
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user profile
Seller_mLMWPp4pGpLzc

Reviews do not follow community guidelines. How to get them removed

We are a vendor to Amazon and we have received negative multiple reviews on our listings related to shipping being late or the package arriving broken. The problem is all these orders were shipped by Amazon and we therefore want to remove these reviews.

I have tried contacting support, report the reviews and even reached out to community email address. There hasn't been any action taken.

Any suggestions?

12 Aufrufe
2 Antworten
10
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user profile
Seller_mLMWPp4pGpLzc

Reviews do not follow community guidelines. How to get them removed

We are a vendor to Amazon and we have received negative multiple reviews on our listings related to shipping being late or the package arriving broken. The problem is all these orders were shipped by Amazon and we therefore want to remove these reviews.

I have tried contacting support, report the reviews and even reached out to community email address. There hasn't been any action taken.

Any suggestions?

10
12 Aufrufe
2 Antworten
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user profile

Reviews do not follow community guidelines. How to get them removed

von Seller_mLMWPp4pGpLzc

We are a vendor to Amazon and we have received negative multiple reviews on our listings related to shipping being late or the package arriving broken. The problem is all these orders were shipped by Amazon and we therefore want to remove these reviews.

I have tried contacting support, report the reviews and even reached out to community email address. There hasn't been any action taken.

Any suggestions?

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Seller_Hi7wbO2Kbo6bl
In Antwort auf: Post von: Seller_mLMWPp4pGpLzc

Assuming you are talking about product reviews you can do nothing. Opening cases will be a waste of time. You will be given that community email which is just a placebo for disgruntled sellers. The messages are not read and there will certainly not be a response.

If you are talking about seller feedback, that is entirely different and if the issue is delivery and FBA was used the feedback is eligible for strike-through (not removal)

But for product review -- Amazon removes those only for reasons of their own -- never in response to seller request.

Those guidelines for product review are just that -- guidelines for the buyer. Amazon "guidelines" are rules when it applies to sellers; not so with buyers. If a review is allowed to post -- it stays.

00
user profile
Glenn_Amazon
In Antwort auf: Post von: Seller_mLMWPp4pGpLzc

Greetings @Seller_mLMWPp4pGpLzc,

In general Amazon will not provide any details on investigations into Customer Reviews. You can report the review for violation using the button next to the review however Amazon makes the final determination on what is retained.

img

Amazon takes product reviews very seriously and will only remove in very specific circumstances. Thank you for your understanding.

-Glenn

00
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden
user profile
Seller_Hi7wbO2Kbo6bl
In Antwort auf: Post von: Seller_mLMWPp4pGpLzc

Assuming you are talking about product reviews you can do nothing. Opening cases will be a waste of time. You will be given that community email which is just a placebo for disgruntled sellers. The messages are not read and there will certainly not be a response.

If you are talking about seller feedback, that is entirely different and if the issue is delivery and FBA was used the feedback is eligible for strike-through (not removal)

But for product review -- Amazon removes those only for reasons of their own -- never in response to seller request.

Those guidelines for product review are just that -- guidelines for the buyer. Amazon "guidelines" are rules when it applies to sellers; not so with buyers. If a review is allowed to post -- it stays.

00
user profile
Seller_Hi7wbO2Kbo6bl
In Antwort auf: Post von: Seller_mLMWPp4pGpLzc

Assuming you are talking about product reviews you can do nothing. Opening cases will be a waste of time. You will be given that community email which is just a placebo for disgruntled sellers. The messages are not read and there will certainly not be a response.

If you are talking about seller feedback, that is entirely different and if the issue is delivery and FBA was used the feedback is eligible for strike-through (not removal)

But for product review -- Amazon removes those only for reasons of their own -- never in response to seller request.

Those guidelines for product review are just that -- guidelines for the buyer. Amazon "guidelines" are rules when it applies to sellers; not so with buyers. If a review is allowed to post -- it stays.

00
Antworten
user profile
Glenn_Amazon
In Antwort auf: Post von: Seller_mLMWPp4pGpLzc

Greetings @Seller_mLMWPp4pGpLzc,

In general Amazon will not provide any details on investigations into Customer Reviews. You can report the review for violation using the button next to the review however Amazon makes the final determination on what is retained.

img

Amazon takes product reviews very seriously and will only remove in very specific circumstances. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
In Antwort auf: Post von: Seller_mLMWPp4pGpLzc

Greetings @Seller_mLMWPp4pGpLzc,

In general Amazon will not provide any details on investigations into Customer Reviews. You can report the review for violation using the button next to the review however Amazon makes the final determination on what is retained.

img

Amazon takes product reviews very seriously and will only remove in very specific circumstances. Thank you for your understanding.

-Glenn

00
Antworten
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