Customer wasn't charged for shipping and I wasn't reimbursed for it
1st time I've seen this. I was filling an order and saw there was no shipping fee to the customer. Just item price and tax. I checked and my shipping settings and it is set to default and I did not change them:
Default Shipping Edit Standard: FasterTransit time: 3 - 5 business days(view rate table) Expedited: FasterTransit time: 1 - 3 business days(view rate table)
Why am I getting stuck paying for shipping? Amazon so far is saying I wont be reimbursed and I can modify my shipping settings by upgrading to professional seller. I have been fine for years as it was. Im not getting a satisfactory answer. Anyone?
Customer wasn't charged for shipping and I wasn't reimbursed for it
1st time I've seen this. I was filling an order and saw there was no shipping fee to the customer. Just item price and tax. I checked and my shipping settings and it is set to default and I did not change them:
Default Shipping Edit Standard: FasterTransit time: 3 - 5 business days(view rate table) Expedited: FasterTransit time: 1 - 3 business days(view rate table)
Why am I getting stuck paying for shipping? Amazon so far is saying I wont be reimbursed and I can modify my shipping settings by upgrading to professional seller. I have been fine for years as it was. Im not getting a satisfactory answer. Anyone?
7 Antworten
Seller_kIukTwdhvntAp
That is NOT the correct place to look.
What is the SHIPPING template showing for shipping charges?
Dominic_Amazon
Hi @Seller_71kQG7MZPrlZw,
Dominic from Amazon here, happy to help. You will need to look at your shipping template in your shipping settings. This is the screenshot @Seller_kIukTwdhvntAp provided below. Please let me know after reviewing if you have additional questions!
Best,
Dominic
Seller_J46Ruz3VzvWCV
Just wondering if I'm the only one to notice this part ... Tagging @Seller_kIukTwdhvntAp for their opinion.
This implies the OP is on the Selling Individually plan.
@Seller_P7NDMEsM3Isva, upgrading won;t change anything but give you a chance to set up templates.
Since you are SI Amazon SHOULD be charging for shipping base on Size and Weight. This can't be a Template issue.
Post your Case Id so a mod can look.
@Dominic_Amazon, if this seller has an SI account type then it's up to Amazon to charge the proper shipping cost to the buyer.
Seller_hzff5HvIzku4Q
Same thing happened to me also, few weeks ago. One order was placed without charging the customer for shipping (I shipped myself I I do not allow free shipping).
All shipping templates have shipping charges.
It did happened only for one order, but I do not remember the order details.
It looked like a random incident, so I let it go.
If it will happen again, will open case with Amazon
Dominic_Amazon
Hi @Seller_71kQG7MZPrlZw,
I was able to find the case you were referring to. I will escalate this for you. Please keep an eye on your case log for communication from our team.
Best,
Dominic
