Our product got blocked and unblocked and blocked
Dear Seller-Community, dear amazon seller support,
I am writing you as we have now reached the status where we really do not know any further what to do. Several months ago we listed a so called "medical product" on our amazon.de and - as we started newly with amazon - got surprisingly blocked. We received the following explanatio:
"Der Verkauf von Zahnsteinentfernern oder ähnlichen zahnmedizinische Geräten, die nicht für die Anwendung durch Laien bestimmt sind, eine Einweisung durch medizinisches Fachpersonal erfordern oder aufgrund einer Geschäftsentscheidung von Amazon vom Handel ausgeschlossen sind, ist auf Amazon.de nicht gestattet. Wenn Sie glauben, dass Ihr Produkt irrtümlich entfernt wurde, legen Sie Widerspruch ein und fügen Sie die Gebrauchsanleitung sowie Bilder des Produktes von allen Seiten bei. Weitere Informationen dazu finden Sie auf unseren Hilfeseiten unter "Medizinprodukte" https://sellercentral.amazon.de/help/hub/reference/G201744020. Wir haben eine Kombination automatischer Methoden verwendet, um dieses Problem zu identifizieren und diese Entscheidung zu treffen."
As stated we provided all requested documents, certificates proved that this product is developed for the end-consumer. We also highlighted that there are competitors selling exactly the same product. So we got unblocked. This story repeated itself several times, until we got blocked on 28.06
Again we got the same reply, as stated above. Again, we provided exactly the same documents, but surprisingly without any success. We kept creating submissions, kept calling the hotline, just to receive the same empty words
"We do understand your concerns....."
We even collected evidence from other products, clearly highlight the "violation" of the product policy, a reason for which we were blocked, but the others not. We also highlighted that we will look for legal support as this is a clear violation of a fair competition. If amazon follows its product policy, then everyone should get the same treatment, but not this loose way
Question: Is there any other way we can find an agreement? Do you guys made a similar experience and if you solved it, how did you solve it?
What would you recommend us?
Our product got blocked and unblocked and blocked
Dear Seller-Community, dear amazon seller support,
I am writing you as we have now reached the status where we really do not know any further what to do. Several months ago we listed a so called "medical product" on our amazon.de and - as we started newly with amazon - got surprisingly blocked. We received the following explanatio:
"Der Verkauf von Zahnsteinentfernern oder ähnlichen zahnmedizinische Geräten, die nicht für die Anwendung durch Laien bestimmt sind, eine Einweisung durch medizinisches Fachpersonal erfordern oder aufgrund einer Geschäftsentscheidung von Amazon vom Handel ausgeschlossen sind, ist auf Amazon.de nicht gestattet. Wenn Sie glauben, dass Ihr Produkt irrtümlich entfernt wurde, legen Sie Widerspruch ein und fügen Sie die Gebrauchsanleitung sowie Bilder des Produktes von allen Seiten bei. Weitere Informationen dazu finden Sie auf unseren Hilfeseiten unter "Medizinprodukte" https://sellercentral.amazon.de/help/hub/reference/G201744020. Wir haben eine Kombination automatischer Methoden verwendet, um dieses Problem zu identifizieren und diese Entscheidung zu treffen."
As stated we provided all requested documents, certificates proved that this product is developed for the end-consumer. We also highlighted that there are competitors selling exactly the same product. So we got unblocked. This story repeated itself several times, until we got blocked on 28.06
Again we got the same reply, as stated above. Again, we provided exactly the same documents, but surprisingly without any success. We kept creating submissions, kept calling the hotline, just to receive the same empty words
"We do understand your concerns....."
We even collected evidence from other products, clearly highlight the "violation" of the product policy, a reason for which we were blocked, but the others not. We also highlighted that we will look for legal support as this is a clear violation of a fair competition. If amazon follows its product policy, then everyone should get the same treatment, but not this loose way
Question: Is there any other way we can find an agreement? Do you guys made a similar experience and if you solved it, how did you solve it?
What would you recommend us?
