Hello @Roberto_Amazon @TaylorR_Amazon@Kai_Amazon @Roberto_Amazon @Yujiro_Amazon @Manny_Amazon

I'm looking for some guidance regarding a user identity verification that has been pending for over 7 business days with no updates.

We submitted the identity verification on 31 July for a new user who needs access to our Seller Central account. According to Amazon's documentation, these verifications are generally completed within 2 business days, but our request is still showing as Pending.

Details:

Verification submitted: 31 July

Purpose: Grant a new user access to our Seller Central account

Current status: Pending

Time elapsed: More than 7 business days

This delay is now affecting our day-to-day operations because the user cannot access the account to help manage ongoing issues. As a result, it's impacting our ability to respond quickly to operational tasks, which could ultimately affect our account performance.

If an Amazon Moderator is able to review this, I would greatly appreciate any assistance or guidance on how we can get the verification get approved ASAP.

Thank you in advance for any help.