FBA RETURN REIMBURSEMENT
Hi
Received a FBA return of one item with reason--DEFECTIVE. But the item inside is used. He exchanged our new item with his old item in the same packaging and returned it back to us.
How and where can I ask for reimbursement in this case?
Can someone guide step by step process to proceed?
Have Amazon prime box packaging with RMA slip and LPN No. on the item packaging. Donot know the customer order no. of it.
FBA RETURN REIMBURSEMENT
Hi
Received a FBA return of one item with reason--DEFECTIVE. But the item inside is used. He exchanged our new item with his old item in the same packaging and returned it back to us.
How and where can I ask for reimbursement in this case?
Can someone guide step by step process to proceed?
Have Amazon prime box packaging with RMA slip and LPN No. on the item packaging. Donot know the customer order no. of it.
1 Antwort
Topher_Amazon
Hi @Seller_wXxeusQxG3qoc, allow me to try to assist here.
I recommend checking out this post from Odrade earlier this year which details the process for a situation like yours, and then the FBA inventory reimbursement policy: Customer return claims help page should detail the process to submit the claim.
Have a great weekend!
Topher
