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Seller_2IlCUQwA9vrF9

Customer is ordering and returning almost everything :((((

A customer made 21 orders from us from 24th February to 10th March. 16 of 21 orders are returned. He orders the same items over and over again and returns them. I contacted Seller Support, but I don't have high hopes. To help you understand the issue I'll write down all the returned items:

  1. ITEM 1 - 12 returned items
  2. ITEM 2 - 14 returned items
  3. ITEM 3 - 6 returned items
  4. ITEM 4 - 2 returned items
  5. ITEM 5 - 1 returned items
  6. ITEM 6 - 2 returned items
  7. ITEM 7 - 1 returned items
  8. ITEM 8 - 1 returned items
  9. ITEM 9 - 3 returned items
  10. ITEM 10 - 3 returned items
  11. ITEM 11 - 2 returned items
  12. ITEM 12 - 3 returned items
  13. ITEM 13 - 1 returned items
  14. ITEM 14 - 2 returned items
  15. ITEM 15 - 1 returned items
  16. ITEM 16 - 4 returned items
  17. ITEM 17 - 2 returned items
  18. ITEM 18 - 1 returned items
  19. ITEM 19 - 4 returned items
  20. ITEM 20 - 4 returned items
  21. ITEM 21 - 1 returned items

It's possible the items the customer ordered once may not be of his/her taste and I understand that, but it's really suspicious to order the same thing in 10 orders and return it every single time...

We're very frustrated and afraid we might lose the ability to sell on Amazon because of the returns. 21 listings are of Very poor quality in the Voice of the customer.

Had this ever happened to you? What should I do in this case? ;(

1073 Aufrufe
28 Antworten
Einkaufserlebnis verwalten
Tags:Erstattungen, Kunde, Negative Bewertungen, Rücksendung
60
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user profile
Seller_2IlCUQwA9vrF9

Customer is ordering and returning almost everything :((((

A customer made 21 orders from us from 24th February to 10th March. 16 of 21 orders are returned. He orders the same items over and over again and returns them. I contacted Seller Support, but I don't have high hopes. To help you understand the issue I'll write down all the returned items:

  1. ITEM 1 - 12 returned items
  2. ITEM 2 - 14 returned items
  3. ITEM 3 - 6 returned items
  4. ITEM 4 - 2 returned items
  5. ITEM 5 - 1 returned items
  6. ITEM 6 - 2 returned items
  7. ITEM 7 - 1 returned items
  8. ITEM 8 - 1 returned items
  9. ITEM 9 - 3 returned items
  10. ITEM 10 - 3 returned items
  11. ITEM 11 - 2 returned items
  12. ITEM 12 - 3 returned items
  13. ITEM 13 - 1 returned items
  14. ITEM 14 - 2 returned items
  15. ITEM 15 - 1 returned items
  16. ITEM 16 - 4 returned items
  17. ITEM 17 - 2 returned items
  18. ITEM 18 - 1 returned items
  19. ITEM 19 - 4 returned items
  20. ITEM 20 - 4 returned items
  21. ITEM 21 - 1 returned items

It's possible the items the customer ordered once may not be of his/her taste and I understand that, but it's really suspicious to order the same thing in 10 orders and return it every single time...

We're very frustrated and afraid we might lose the ability to sell on Amazon because of the returns. 21 listings are of Very poor quality in the Voice of the customer.

Had this ever happened to you? What should I do in this case? ;(

Einkaufserlebnis verwalten
Tags:Erstattungen, Kunde, Negative Bewertungen, Rücksendung
60
1073 Aufrufe
28 Antworten
Antworten
28 Antworten
user profile
Jona_Amazon
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Hi @Seller_2IlCUQwA9vrF9,

I'm Jona from Amazon.

The number of returned items also equals the number of ordered items, if I understand you correctly?

Have you reported the issue via the Report Abuse function?

As you said you contacted Seller Support, could you please share the CaseID with me? Would like to check your case in more detail.

Best,

Jona

10
user profile
Seller_8OyGUqwKdXfCN
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Did buyer mentioned a return reson? You can see it in voice of the customer and FBA customer returns report.

00
user profile
Seller_qb81AQa91MLIo
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Write to the customer and ask him what the reason is

10
user profile
Seller_0Cyoe96AJGr3O
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

There may be a malicious rival vendor involved which selling same, or similar product like yours. I've heard a lot that normally the Chinese make such a move and that they use such strategies to eliminate their competitors. I suggest you do a deep research and try to find if the buyer has any relationship with another seller? Unfortunately, such events are frequently mentioned on YouTube. There you can find more information regarding such big problems.

30
user profile
Seller_IBXxc1msrkSgI
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9
Dieser Post wurde gelöscht
33
user profile
Seller_lUttZvfFNBt3q
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Customers are really abusing. Customers are buying my products, asking for refund and return a different product that I dont even sell!. I sell USB chargers and USB cables and I have received back from customers used socks, Sewing Thread Lines and even chewing gum because customers know that amazon will just refund and not even check.

50
user profile
Seller_u29xgnt08dZZ9
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

That very much looks like activity from a competitor. The Voice of Customer has a high impact on your ranking. So buying and returning products and thus impacting the VoC rating is an easy way to manipulate the ranking of a competitor.

Being aware of this, I hope Amazon will help sellers to safeguard them against such activities with clear malicious intent. You should be able to receive assistance through the regular support channels and not have to rely on help by the forum moderators.

It would be interesting to see to which extent Amazon support will help you.

40
user profile
Seller_2IlCUQwA9vrF9
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

It's Day 7 since I opened the case and I still don't have an answer. I'm losing my last bits of hope...

10
user profile
Seller_2IlCUQwA9vrF9
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

@Jona_Amazon please do something! You're my only hope.

ALL 21 ORDERS THIS CUSTOMER MADE ARE RETURNED AND REFUNDED!

ALL ITEMS HE RETURNED ARE UNFULLFILABLE!

VOC IS ALL IN RED!

99 RETURNED ITEMS!

OVER 1700 EUROS REFUNDED!

No one is answering the cases we've opened!

Reporting abuse is not working!

The customer is not answering!

20
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden
user profile
Seller_2IlCUQwA9vrF9

Customer is ordering and returning almost everything :((((

A customer made 21 orders from us from 24th February to 10th March. 16 of 21 orders are returned. He orders the same items over and over again and returns them. I contacted Seller Support, but I don't have high hopes. To help you understand the issue I'll write down all the returned items:

  1. ITEM 1 - 12 returned items
  2. ITEM 2 - 14 returned items
  3. ITEM 3 - 6 returned items
  4. ITEM 4 - 2 returned items
  5. ITEM 5 - 1 returned items
  6. ITEM 6 - 2 returned items
  7. ITEM 7 - 1 returned items
  8. ITEM 8 - 1 returned items
  9. ITEM 9 - 3 returned items
  10. ITEM 10 - 3 returned items
  11. ITEM 11 - 2 returned items
  12. ITEM 12 - 3 returned items
  13. ITEM 13 - 1 returned items
  14. ITEM 14 - 2 returned items
  15. ITEM 15 - 1 returned items
  16. ITEM 16 - 4 returned items
  17. ITEM 17 - 2 returned items
  18. ITEM 18 - 1 returned items
  19. ITEM 19 - 4 returned items
  20. ITEM 20 - 4 returned items
  21. ITEM 21 - 1 returned items

It's possible the items the customer ordered once may not be of his/her taste and I understand that, but it's really suspicious to order the same thing in 10 orders and return it every single time...

We're very frustrated and afraid we might lose the ability to sell on Amazon because of the returns. 21 listings are of Very poor quality in the Voice of the customer.

Had this ever happened to you? What should I do in this case? ;(

1073 Aufrufe
28 Antworten
Einkaufserlebnis verwalten
Tags:Erstattungen, Kunde, Negative Bewertungen, Rücksendung
60
Antworten
user profile
Seller_2IlCUQwA9vrF9

Customer is ordering and returning almost everything :((((

A customer made 21 orders from us from 24th February to 10th March. 16 of 21 orders are returned. He orders the same items over and over again and returns them. I contacted Seller Support, but I don't have high hopes. To help you understand the issue I'll write down all the returned items:

  1. ITEM 1 - 12 returned items
  2. ITEM 2 - 14 returned items
  3. ITEM 3 - 6 returned items
  4. ITEM 4 - 2 returned items
  5. ITEM 5 - 1 returned items
  6. ITEM 6 - 2 returned items
  7. ITEM 7 - 1 returned items
  8. ITEM 8 - 1 returned items
  9. ITEM 9 - 3 returned items
  10. ITEM 10 - 3 returned items
  11. ITEM 11 - 2 returned items
  12. ITEM 12 - 3 returned items
  13. ITEM 13 - 1 returned items
  14. ITEM 14 - 2 returned items
  15. ITEM 15 - 1 returned items
  16. ITEM 16 - 4 returned items
  17. ITEM 17 - 2 returned items
  18. ITEM 18 - 1 returned items
  19. ITEM 19 - 4 returned items
  20. ITEM 20 - 4 returned items
  21. ITEM 21 - 1 returned items

It's possible the items the customer ordered once may not be of his/her taste and I understand that, but it's really suspicious to order the same thing in 10 orders and return it every single time...

We're very frustrated and afraid we might lose the ability to sell on Amazon because of the returns. 21 listings are of Very poor quality in the Voice of the customer.

Had this ever happened to you? What should I do in this case? ;(

Einkaufserlebnis verwalten
Tags:Erstattungen, Kunde, Negative Bewertungen, Rücksendung
60
1073 Aufrufe
28 Antworten
Antworten
user profile

Customer is ordering and returning almost everything :((((

von Seller_2IlCUQwA9vrF9

A customer made 21 orders from us from 24th February to 10th March. 16 of 21 orders are returned. He orders the same items over and over again and returns them. I contacted Seller Support, but I don't have high hopes. To help you understand the issue I'll write down all the returned items:

  1. ITEM 1 - 12 returned items
  2. ITEM 2 - 14 returned items
  3. ITEM 3 - 6 returned items
  4. ITEM 4 - 2 returned items
  5. ITEM 5 - 1 returned items
  6. ITEM 6 - 2 returned items
  7. ITEM 7 - 1 returned items
  8. ITEM 8 - 1 returned items
  9. ITEM 9 - 3 returned items
  10. ITEM 10 - 3 returned items
  11. ITEM 11 - 2 returned items
  12. ITEM 12 - 3 returned items
  13. ITEM 13 - 1 returned items
  14. ITEM 14 - 2 returned items
  15. ITEM 15 - 1 returned items
  16. ITEM 16 - 4 returned items
  17. ITEM 17 - 2 returned items
  18. ITEM 18 - 1 returned items
  19. ITEM 19 - 4 returned items
  20. ITEM 20 - 4 returned items
  21. ITEM 21 - 1 returned items

It's possible the items the customer ordered once may not be of his/her taste and I understand that, but it's really suspicious to order the same thing in 10 orders and return it every single time...

We're very frustrated and afraid we might lose the ability to sell on Amazon because of the returns. 21 listings are of Very poor quality in the Voice of the customer.

Had this ever happened to you? What should I do in this case? ;(

Einkaufserlebnis verwalten
Tags:Erstattungen, Kunde, Negative Bewertungen, Rücksendung
60
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28 Antworten
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user profile
Jona_Amazon
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Hi @Seller_2IlCUQwA9vrF9,

I'm Jona from Amazon.

The number of returned items also equals the number of ordered items, if I understand you correctly?

Have you reported the issue via the Report Abuse function?

As you said you contacted Seller Support, could you please share the CaseID with me? Would like to check your case in more detail.

Best,

Jona

10
user profile
Seller_8OyGUqwKdXfCN
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Did buyer mentioned a return reson? You can see it in voice of the customer and FBA customer returns report.

00
user profile
Seller_qb81AQa91MLIo
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Write to the customer and ask him what the reason is

10
user profile
Seller_0Cyoe96AJGr3O
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

There may be a malicious rival vendor involved which selling same, or similar product like yours. I've heard a lot that normally the Chinese make such a move and that they use such strategies to eliminate their competitors. I suggest you do a deep research and try to find if the buyer has any relationship with another seller? Unfortunately, such events are frequently mentioned on YouTube. There you can find more information regarding such big problems.

30
user profile
Seller_IBXxc1msrkSgI
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9
Dieser Post wurde gelöscht
33
user profile
Seller_lUttZvfFNBt3q
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Customers are really abusing. Customers are buying my products, asking for refund and return a different product that I dont even sell!. I sell USB chargers and USB cables and I have received back from customers used socks, Sewing Thread Lines and even chewing gum because customers know that amazon will just refund and not even check.

50
user profile
Seller_u29xgnt08dZZ9
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

That very much looks like activity from a competitor. The Voice of Customer has a high impact on your ranking. So buying and returning products and thus impacting the VoC rating is an easy way to manipulate the ranking of a competitor.

Being aware of this, I hope Amazon will help sellers to safeguard them against such activities with clear malicious intent. You should be able to receive assistance through the regular support channels and not have to rely on help by the forum moderators.

It would be interesting to see to which extent Amazon support will help you.

40
user profile
Seller_2IlCUQwA9vrF9
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

It's Day 7 since I opened the case and I still don't have an answer. I'm losing my last bits of hope...

10
user profile
Seller_2IlCUQwA9vrF9
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

@Jona_Amazon please do something! You're my only hope.

ALL 21 ORDERS THIS CUSTOMER MADE ARE RETURNED AND REFUNDED!

ALL ITEMS HE RETURNED ARE UNFULLFILABLE!

VOC IS ALL IN RED!

99 RETURNED ITEMS!

OVER 1700 EUROS REFUNDED!

No one is answering the cases we've opened!

Reporting abuse is not working!

The customer is not answering!

20
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden
user profile
Jona_Amazon
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Hi @Seller_2IlCUQwA9vrF9,

I'm Jona from Amazon.

The number of returned items also equals the number of ordered items, if I understand you correctly?

Have you reported the issue via the Report Abuse function?

As you said you contacted Seller Support, could you please share the CaseID with me? Would like to check your case in more detail.

Best,

Jona

10
user profile
Jona_Amazon
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Hi @Seller_2IlCUQwA9vrF9,

I'm Jona from Amazon.

The number of returned items also equals the number of ordered items, if I understand you correctly?

Have you reported the issue via the Report Abuse function?

As you said you contacted Seller Support, could you please share the CaseID with me? Would like to check your case in more detail.

Best,

Jona

10
Antworten
user profile
Seller_8OyGUqwKdXfCN
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Did buyer mentioned a return reson? You can see it in voice of the customer and FBA customer returns report.

00
user profile
Seller_8OyGUqwKdXfCN
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Did buyer mentioned a return reson? You can see it in voice of the customer and FBA customer returns report.

00
Antworten
user profile
Seller_qb81AQa91MLIo
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Write to the customer and ask him what the reason is

10
user profile
Seller_qb81AQa91MLIo
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Write to the customer and ask him what the reason is

10
Antworten
user profile
Seller_0Cyoe96AJGr3O
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

There may be a malicious rival vendor involved which selling same, or similar product like yours. I've heard a lot that normally the Chinese make such a move and that they use such strategies to eliminate their competitors. I suggest you do a deep research and try to find if the buyer has any relationship with another seller? Unfortunately, such events are frequently mentioned on YouTube. There you can find more information regarding such big problems.

30
user profile
Seller_0Cyoe96AJGr3O
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

There may be a malicious rival vendor involved which selling same, or similar product like yours. I've heard a lot that normally the Chinese make such a move and that they use such strategies to eliminate their competitors. I suggest you do a deep research and try to find if the buyer has any relationship with another seller? Unfortunately, such events are frequently mentioned on YouTube. There you can find more information regarding such big problems.

30
Antworten
user profile
Seller_IBXxc1msrkSgI
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9
Dieser Post wurde gelöscht
33
user profile
Seller_IBXxc1msrkSgI
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9
Dieser Post wurde gelöscht
33
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user profile
Seller_lUttZvfFNBt3q
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Customers are really abusing. Customers are buying my products, asking for refund and return a different product that I dont even sell!. I sell USB chargers and USB cables and I have received back from customers used socks, Sewing Thread Lines and even chewing gum because customers know that amazon will just refund and not even check.

50
user profile
Seller_lUttZvfFNBt3q
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

Customers are really abusing. Customers are buying my products, asking for refund and return a different product that I dont even sell!. I sell USB chargers and USB cables and I have received back from customers used socks, Sewing Thread Lines and even chewing gum because customers know that amazon will just refund and not even check.

50
Antworten
user profile
Seller_u29xgnt08dZZ9
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

That very much looks like activity from a competitor. The Voice of Customer has a high impact on your ranking. So buying and returning products and thus impacting the VoC rating is an easy way to manipulate the ranking of a competitor.

Being aware of this, I hope Amazon will help sellers to safeguard them against such activities with clear malicious intent. You should be able to receive assistance through the regular support channels and not have to rely on help by the forum moderators.

It would be interesting to see to which extent Amazon support will help you.

40
user profile
Seller_u29xgnt08dZZ9
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

That very much looks like activity from a competitor. The Voice of Customer has a high impact on your ranking. So buying and returning products and thus impacting the VoC rating is an easy way to manipulate the ranking of a competitor.

Being aware of this, I hope Amazon will help sellers to safeguard them against such activities with clear malicious intent. You should be able to receive assistance through the regular support channels and not have to rely on help by the forum moderators.

It would be interesting to see to which extent Amazon support will help you.

40
Antworten
user profile
Seller_2IlCUQwA9vrF9
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

It's Day 7 since I opened the case and I still don't have an answer. I'm losing my last bits of hope...

10
user profile
Seller_2IlCUQwA9vrF9
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

It's Day 7 since I opened the case and I still don't have an answer. I'm losing my last bits of hope...

10
Antworten
user profile
Seller_2IlCUQwA9vrF9
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

@Jona_Amazon please do something! You're my only hope.

ALL 21 ORDERS THIS CUSTOMER MADE ARE RETURNED AND REFUNDED!

ALL ITEMS HE RETURNED ARE UNFULLFILABLE!

VOC IS ALL IN RED!

99 RETURNED ITEMS!

OVER 1700 EUROS REFUNDED!

No one is answering the cases we've opened!

Reporting abuse is not working!

The customer is not answering!

20
user profile
Seller_2IlCUQwA9vrF9
In Antwort auf: Post von: Seller_2IlCUQwA9vrF9

@Jona_Amazon please do something! You're my only hope.

ALL 21 ORDERS THIS CUSTOMER MADE ARE RETURNED AND REFUNDED!

ALL ITEMS HE RETURNED ARE UNFULLFILABLE!

VOC IS ALL IN RED!

99 RETURNED ITEMS!

OVER 1700 EUROS REFUNDED!

No one is answering the cases we've opened!

Reporting abuse is not working!

The customer is not answering!

20
Antworten
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