Unable to contact seller support regarding account reactivation.
After opening an account on Amazon seller central I started selling right away in the UAE marketplace and I also wanted to start selling on the US marketplace but due to issues related to listing I was not able to. For months I kept messaging back and forth with seller support to help me fix the listing issue and finally after a couple of months when the issue was fixed the next day I get an email saying my account has been deactivated “due to inactivity” . I send them proof showing all the cases I had opened with Amazon regarding my listening issue and that’s why I was not selling yet but they said that was insufficient evidence to reactivate my account and that I needed to attend a seller verification call. The problem is to book and appointment for the call we are required to give them our “merchant token” but because I am using the individual selling plan I don’t have a merchant token and because my account is deactivated I can not upgrade to the professional selling plan either.
I have been trying to contact seller support for more than a month now regarding this but unfortunately all I get are automated computer responses asking me to take an appointment for the call.
I am very disappointed at this point and don’t know how to contact seller support to explain my issue.
.
Unable to contact seller support regarding account reactivation.
After opening an account on Amazon seller central I started selling right away in the UAE marketplace and I also wanted to start selling on the US marketplace but due to issues related to listing I was not able to. For months I kept messaging back and forth with seller support to help me fix the listing issue and finally after a couple of months when the issue was fixed the next day I get an email saying my account has been deactivated “due to inactivity” . I send them proof showing all the cases I had opened with Amazon regarding my listening issue and that’s why I was not selling yet but they said that was insufficient evidence to reactivate my account and that I needed to attend a seller verification call. The problem is to book and appointment for the call we are required to give them our “merchant token” but because I am using the individual selling plan I don’t have a merchant token and because my account is deactivated I can not upgrade to the professional selling plan either.
I have been trying to contact seller support for more than a month now regarding this but unfortunately all I get are automated computer responses asking me to take an appointment for the call.
I am very disappointed at this point and don’t know how to contact seller support to explain my issue.
.
6 Antworten
Charles_Amazon
Hi @Seller_3QKfJNESFbZZ3
Charles from Amazon here.
The in-person video call is arranged for many reasons, but mostly has to do with verifying your identity and address verification.
• Is this a new account?
• Is this an old account that you are bringing back to life?
• Is this an account that had issues on it, and you are trying to reinstate?
• Is this a global account, and you are located in a different geographic location other than the marketplace?
• Did you send in this requested paperwork previously, and a video call is now being arranged?
You are right, there is not a merchant token on individual level accounts. In this case I will advise you to navigate here to submit your documents: seller central > account health > call me now > case opens > attach documents.
You can attach your identification and address verification documents to the case that is created.
Until the issue can be determined, and the reason why you are being asked to make an appointment, it’s hard to say what might be the scenario. Can you say why a video verification call is being requested?
Do you have links to use for calling us? Perhaps we can diagnose the issue and assist through seller support.
Good luck!
Charles
