Dear Amazon Seller Performance Team,

I am writing to urgently request your help in recovering access to our Amazon Seller Central account for our business registered under:

- **LLC Name:** MGROWS LLC

- **Marketplace:** USA

[Moderator Edit: removed personal information]

The issue occurred when the account owner accidentally **closed the associated Amazon Buyer account** which used the same email address as our **Seller Central admin login**. Since then, any login attempt with that email results in this error:

> *"This email address isn’t associated with an Amazon Seller account."*

However, the Seller account itself is still active. We know this because we are able to log in via a **child/secondary user** account that has limited access (e.g. manage inventory, add products), but **we are unable to open cases or manage full settings** from there.

We urgently need your help to:

[Moderator Edit: removed personal information]

2. **Transfer primary ownership to a new email address**, which the owner can provide.

[Moderator Edit: removed personal information] is ready to submit full documentation for identity and ownership verification:

- LLC formation documents

- EIN certificate

- Utility bill or bank statement

- Driver’s license or passport

- Prior Amazon communications

Please treat this matter as **urgent**, as we are unable to fully operate or manage our business without admin access.

Thank you for your time and support.

Sincerely,

[Moderator Edit: removed personal information]