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This article applies to selling in: Germany

Small and Light error messages

Below are error messages you might see when enrolling products in FBA Small and Light and information to help you resolve the errors.

Error message More information
The provided MSKU did not match any existing offers. Please ensure the MSKU is valid and has been entered correctly (a common issue is extra spaces before or after the MSKU in the Excel file) and save Upload tab only in tab-delimited (.txt) format prior to upload.

Check that the Merchant SKU is valid and entered correctly.

Amazon now accepts inventory templates in Excel format. You no longer have to save your inventory template as a text file before uploading it.

This product is missing package weight information in Seller Central. Ensure that field is present in product template; review and update information for this product by clicking the Edit and More Details button in your Manage Inventory page. The required field for Small and Light program is weight (not "item weight" or "shipping weight"). The weight field needs to be included in your inventory template and filled out.
This product is missing package dimensions information in Seller Central. Please make sure the field is present in product template; review and update information for this product by clicking the Edit and More Details button in your Manage Inventory page. Package Dimensions, Length, Width, Height is the required field for the Small and Light program (not "item dimensions"). The package dimensions field needs to be included in your inventory template and filled out.
Adult products are not eligible for the Small and Light program. For more information on the program's product eligibility requirements, go to FBA Small and Light.

Warranties are not eligible for the Small and Light program. For more information on the program's eligibility requirements, go to FBA Small and Light.

Used products are not eligible for the Small and Light program. For more information on the program's eligibility requirements, go to FBA Small and Light.

The customer restriction on this product is ineligible for Small and Light program. For more information on the program's eligibility requirements, go to FBA Small and Light.

The Small and Light program is not available in the selected marketplace.

Your account is not eligible for the Small and Light program due to issues related to recent customer complaints and/or listing problems. If you have any further questions, contact Selling Partner Support. You can reapply to Small and Light again after making additional sales without complaints, listing problems, or issues with inventory shipped to the fulfillment center.
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