You can issue refunds in full or in part via the Manage Orders tool.
See Refund Orders for information about issuing both full and partial refunds.
The refund request will be processed within minutes. However, it can take 3 to 5 business days for the refund to appear on the buyer’s statement (credit card or bank account), depending on how long it takes the buyer’s bank to process the transaction.
Yes. However, the amount of the original order fees credited back to you will vary, depending on whether you issued a full or partial refund.
For more information, see Refund Credits and Administration Fees.
When you generate a refund, it will stay in the Pending status for up to two hours. This provides an additional buffer in case you accidentally refund the wrong amount or wrong order. To cancel a refund, click Cancel all pending refunds for this order. If you cannot see this link, the refund has been released to the buyer and can no longer be canceled.
If you refunded a buyer by mistake, you can contact the buyer to see if they will allow their credit card to be recharged by Amazon. We can recharge the buyer's credit card for the order only if we receive the request directly from the buyer. If the buyer agrees to a recharge, ask them to contact Amazon Customer Service. Once the buyer's card has been recharged, the amount will appear as a credit in your Payments account.