Corrective actions (POA and COE)
If you fall below the minimum performance bar, Amazon can request a Plan of
Action (POA) or a Correction of Error (COE) to help you continue your participation in
SellerFlex. The POA or COE generally includes:
Details on the reason for the incident
Corrective action to prevent future occurrences
Tips on how to maintain the corrective action to avoid future issues
Communication from the carrier, if the carrier is at fault
Amazon can also require an inventory audit as part of your POA.
An inventory audit is used to determine whether the inventory showing in
the warehouse management system (WMS) matches the inventory in your warehouse.
Conduct an inventory audit when there are issues with out-of-stock items
that cause order cancellations.
To audit your inventory, follow these steps in the WMS:
In the Inventory menu, select All
Select either View by bin or View by
Count the number of SKUs in each container.
Adjust your inventory.
To remove inventory, select Adjustments in the
Inventory menu. Then, select Lost or
Remove, and then remove the inventory from the bin.
To add inventory, select Receive and stow and then add the
inventory to the respective bin.
If inventory levels differ from what is actually in stock, you will be asked to update the
Note: Never use a 'Found' adjustment. Inventory received with a 'Found'
adjustment will not appear as available for sale on Amazon.