Important: If you supply products for sale on Amazon, you must comply with all laws, regulations and Amazon policies applicable to those products and product listings.
The content below is for guidance only. Amazon reserves the right to remove any listing it considers to be inappropriate for sale for any reason.
General Rules on Prohibited Product Claims
We want to make it easy for customers to find, discover, and buy products on Amazon. It is important to provide customers with information about those products that is accurate and trustworthy, and that is not misleading about the qualities or characteristics of a product.
EU and local law protects consumers from unfair or deceptive advertising and marketing practices that raise health and safety concerns. You should review the relevant guidelines and other applicable laws and regulations, as you remain responsible for ensuring that the claims made about your products are compliant.
Certain products must be approved in the EU or in the local country if they are intended to be used for the diagnosis, cure, mitigation, treatment or prevention of disease in humans or animals.
Amazon policy prohibits the sale of products that are misleading about the qualities or characteristics of the product.
Prohibited Product Claims for Diseases or Other Medical Conditions
Per EU law, Amazon prohibits the sale of certain non-medicinal products (e.g. supplements) that claim to cure, mitigate, treat, or prevent diseases in humans or animals. The following are some examples of diseases or medical conditions that products cannot claim or imply to cure, mitigate, treat, or prevent:
- Acquired Immune Deficiency Syndrome (AIDS)
- Addictive substance withdrawal
- ALS (Amyotrophic lateral sclerosis, or Lou Gehrig's disease)
- Alzheimer’s disease
- Attention Deficit Disorder (also known as ADD or ADHD)
- Blood Clots
- Cancer or Tumours
- Cardiovascular diseases
- Coronaviruses (including detail page references or keywords related to SARS, MERS and COVID-19)
- Cystic Fibrosis
- Cytomegalovirus (CMV)
- E. coli
- Erectile Dysfunction
- Gonorrhea (‘The Clap’)
- Hepatitis (A, B & C)
- Herpes Simplex Virus 1 and 2 (HSV1 & HSV2)
- Hodgkin’s Lymphoma
- Human Immunodeficiency Virus (HIV)
- Human Papilloma Virus (HPV)
- Kidney cirrhosis or disease
- Liver disease
- Lymphogranuloma Venereum (LGV)
- Methicillin-resistant Staphylococcus aureus (MRSA)
- Mononucleosis (‘Mono’)
- Multiple sclerosis
- Muscular Dystrophy
- Mycoplasma Genitalium
- Nongonococcal Urethritis (NGU)
- Parkinson’s/ Parkinson
- Pelvic Inflammatory Disease (PID)
- Pubic Lice (‘Crabs’)
- Respiratory tract infections
- Trichomoniasis (‘Trich’)
- Vancomycin-resistant enterococcus (VRE)
Other Prohibited Claims
Reminder: You should review the relevant guidelines and other applicable laws and regulations, as you remain responsible for ensuring that the claims made about your products are compliant.
- Environmental Claims:to sell products that are marketed with environmental claims on Amazon, you must ensure that the environmental claims you make about your product are not misleading.
- Self-evident Claims: marketing common or mandatory product characteristics as an advantage of a product is prohibited (e.g. claims such as CE certified, free of toxic materials, tested for harmful substances).
- Test Logos and Awards: to sell products that are marketed with test logo and award claims on Amazon (e.g. certified by ADAC, TÜV, GS, LGA, Oekotest, Stiftung Warentest), you must ensure that, among others, you only use the claims in connection with the exact tested product, that details are verifiable and not outdated, and that you have obtained all necessary rights or licences.
- Food, food supplements and associated health or nutrition claims: food and food supplement products are only permitted to make health and nutrition claims that are listed and authorised on the EU Register of nutrition and health claims made on foods.
- Milk and milk products: the term 'milk' and the designations at other stages of marketing (e. g. cheese, yoghurt) may only be used to describe animal milk products in the case of food and beverages. Terms such as "soy milk" and "oat yoghurt" are prohibited, for example, are therefore inadmissible. The names reserved for milk products are listed in Part III of Annex VII to EU Regulation 1308/2013. The permitted exceptions are set out in Annex I to Decision 2010/791/EU.